Cleaning Services Manager

Haven; Great Yarmouth; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading hospitality company in Great Yarmouth seeks a Cleaning Services Manager to lead and inspire a dynamic cleaning team. You will manage budgetary resources, ensure operations meet health and safety guidelines, and enhance the guest experience through superior service. The ideal candidate has proven leadership in cleaning operations, excellent problem-solving skills, and the ability to foster team development and growth. This full-time position offers an opportunity to make a meaningful impact in a vibrant workplace.

Benefits

Up to 10% Annual Bonus

Qualifications

• Proven experience in cleaning management or a similar leadership role.
• Strong leadership and communication skills essential.
• Ability to work in fast-paced environments with attention to detail.

Responsibilities

• Lead and motivate a cleaning team to achieve service targets.
• Ensure high guest satisfaction through improved services.
• Monitor team performance and provide coaching.

Skills

Leadership

Communication

Customer Service

Problem-Solving

Organizational Skills

Multitasking

Job description

Position: Cleaning Services Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Are you ready to make a positive impact through high standards and attention to detail?

As the Cleaning Services Manager, you’ll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You’ll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You’ll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
• Strong leadership and communication skills, with prior experience managing large teams.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.

Location

Ormesby Road, Caister on Sea, Norfolk, Great Yarmouth, NR30 5NQ, GB