Relief Security Operations Centre Operator - Cambridge - CB21

Dardan Security; Cambridge; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

About us

Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.

Our mission

Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.

Our Vision

To be a trusted partner for Security solutions through intelligence, innovation, and influence.

Reward and Benefits

• Unlimited training and opportunities to progress
• £15.20 per hour
• Flexible shift pattern; working days, nights and weekends
• On-site Gym
• Free on-site parking
• Up to 28 days paid holiday (site and shift dependant)
• Recognition rewards
• Access to a 24/7 employee wellbeing support line
• Virtual GP Service
• Earn an extra bonus through recommend a Friend Scheme, no limits

The Opportunity

We have an exciting opportunity for a Security Operations Centre (SOC) Operator to join our team at our Head Office in the beautiful grounds of Granta Park. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service over the phone and via email. As part of a multi-skilled team, you will be the first point of contact for clients and colleagues, ensuring every interaction is handled professionally and efficiently. You will play a key role in supporting our out-of-hours operations, providing reassurance and solutions when they matter most.

This position offers excellent opportunities for development and progression, with full training provided before you start. If you have a strong background in telephone-based customer service or call centre work, this could be the perfect next step for you.

Your duties include (but are not limited to):

• Deliver outstanding customer service by answering calls promptly, professionally, and with a positive attitude.
• Act as the first point of contact for clients, ensuring queries and issues are resolved quickly or escalated appropriately.
• Provide clear, accurate, and timely information to clients and internal teams.
• Complete detailed and accurate reports for clients and managers.
• Monitor and respond to CCTV systems (full training provided)
• Support staff welfare through check‑in calls and proactive communication.
• Assist with resourcing and arranging shift coverage as required.
• Oversee Mobile Patrol and Response Teams, ensuring alarm responses are logged and actioned.
• Manage out-of-hours telephone answering for Dardan’s clients, maintaining a calm and professional tone at all times.

Full in‑house training will be provided.

Essential Skills and Experience

• SIA CCTV Licence is desirable, but not essential.
• Right to work in the UK and a five‑year checkable history.
• Punctual, reliable, and committed to delivering exceptional service.
• Outstanding telephone communication skills with a professional and friendly manner.
• Passionate about creating a positive customer experience.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Highly intuitive, proactive, and able to make informed decisions quickly.
• Presentable and aligned with our corporate brand.
• Resilient and adaptable in a dynamic environment.

We are Dardan

Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.

Diversity, Inclusion and Equality

At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.

We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.