Membership and Professional Standards Officer

Totalwellnessacupuncture; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A professional membership organization is seeking a Membership and Professional Standards Officer based in London. The role involves managing membership processes and coordinating with the Membership Committee. Candidates should have strong administrative and customer service skills and be proficient in IT systems. The position offers a hybrid working arrangement. Applicants must possess the right to work in the UK and have excellent communication abilities.

Qualifications

• Experience in providing operational support for membership services.
• Ability to manage email triage and prioritise tasks effectively.
• Confidence in assisting and guiding members.

Responsibilities

• Support membership objectives and administration.
• Provide administration support for the Membership Committee.
• Coordinate Engineering Council administration processes.

Skills

Administrative and/or customer service experience

Strong organisational skills

Attention-to-detail skills

Proficient in IT: CRM systems, CMS, Microsoft 365

Excellent written and verbal communication skills

Confident in speaking with members on the phone

Job description

Overview

Role: Membership and Professional Standards Officer

Location: London / Remote Hybrid (candidates must be based in London and able to attend the London office at least 2 days per week)

Reports to: Membership and Professional Standards Manager

Salary: £30,000 per annum

Contract Type: Permanent, Full-Time

Purpose

The Membership Officer supports the delivery of RINA’s membership services by managing front line membership processes and providing operational and administrative support for professional membership applications, registrations, renewals, and member progression. The role ensures smooth workflows and accurate record keeping, while supporting the Membership Committee in its decision making processes.

Responsibilities

Membership Services:

• Support Membership objectives, growth and administration including, but not limited to, updating membership CRM, onboarding, renewal, retention, and lapsed member campaigns.
• Provide administration support for the Membership Committee.
• Coordinate the Engineering Council administration including:
• Review application forms.
• Collate and circulate applications to the Membership Committee
• Attend Membership Committee meetings, record recommendations, and produce minutes.
• Send election letters.
• Send paperwork to branches for Professional Review Interviews and arrange all other Interviews (i.e. London branch and overseas).
• Manage the volunteer interviewer database.
• Submit applications to the Engineering Council.
• Collate documents for Individual Case Procedure (ICP) assessments.
• Inform member at each stage of the process and update the CRM.
• Send membership and Engineering Council registration fee notifications.
• Prepare membership certificates.
• Website updates.

Professional Standards:

• Support the Membership Administrator process members' CPD collection, the annual audit alongside providing support and guidance to volunteer CPD auditors.
• Liaise with assessors, volunteers, and external bodies (e.g. Engineering Council) to ensure training records and volunteer roles and responsibilities are kept up to date.

Person Specification

Essential:

• Administrative and/or customer service experience.
• Strong organisational, record-keeping, and attention-to-detail skills.
• Ability to manage email triage and prioritise tasks effectively.
• Confidence and willingness to provide support and guidance to new/existing members.
• Proficient in IT: CRM systems, CMS, Microsoft 365; and data entry.
• Excellent written and verbal communication skills, able to prepare reports and liaise with stakeholders.
• Confident and engaging in speaking with members on the phone.

Desirable:

• Familiarity with UK professional registration frameworks (CEng/IEng/EngTech).
• Familiarity with AHEP accreditation process & procedures.

Additional Information

1. Current arrangement: Hybrid, with 2 days per week in the London office. Candidates must be based in London. Please note that all roles are officially office based, and you may be required to attend the office full time if business needs change.
2. Duties and responsibilities highlighted in this job description are indicative and should not be regarded as exclusive or exhaustive. The postholder may be required to undertake other duties and responsibilities relevant to nature, level and scope of the post or the duties may vary over time depending on business need, under the direction of the Membership and Professional Standards Manager.
3. Occasional UK and international travel may be required.
4. Attend the office when required, in addition to the two mandatory days.

Right to Work in the UK

Please note: Applicants must have the right to work in the UK at the time of application. RINA is unable to sponsor work visas.