Software Account Manager

Percepta, Llc; Basildon; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A global automotive solutions provider is seeking a Software Account Manager to be the dedicated point of contact for customers. This role focuses on maximizing product usage and value while building strong relationships. The candidate must be fluent in Dutch and English, with proven experience in customer success or account management. Benefits include 22 days annual leave, pension, life assurance, private medical insurance, and opportunities for career progression. The ideal candidate has excellent communication skills and a customer-first mindset.

Benefits

22 Days Annual leave

Company pension

Life Assurance 4 x annual salary

Private Medical and Insurance

Ongoing training

Career progression opportunities

Qualifications

• Strong experience in Customer Success, Account Management or Support.
• Excellent communication skills across phone, email, and video.
• Ability to adapt communication style across cultures and markets.

Responsibilities

• Act as the single point of contact for assigned customers.
• Proactively manage accounts to maximise product usage and value.
• Deliver product training, coaching, and best-practice guidance.

Skills

Fluent in Dutch

Fluent in English to C1 level

Customer success experience

Strong communication skills

Problem-solving ability

Job description

Job Description - Software Account Manager - Dutch (049LM)

Job Summary

You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions.

We’re looking for a Customer Success Manager to be the trusted partner for customers of a globally recognised automotive products and services provider. This role is all about building strong relationships, driving product value, and turning everyday support into exceptional customer experiences.

You’ll own customer accounts end to end—helping users get the most from the product, solving issues fast, and proactively identifying opportunities to boost engagement, efficiency, and loyalty.

During a Typical Day, You'll

• Act as the single point of contact for assigned customers
• Proactively manage accounts to maximise product usage and value
• Deliver product training, coaching, and best-practice guidance
• Triage and resolve product and technical issues efficiently
• Identify churn risks and turn them into advocacy opportunities

What You Bring to the Role

• Fluent in Dutch & English to C1 level
• Proven experience in Customer Success, Account Management, or Support
• Strong listening, questioning, and relationship-building skills
• Strong product and technical aptitude
• Ability to adapt communication style across cultures and markets
• Organised, proactive, and comfortable working autonomously
• Excellent communication skills across phone, email, and video
• Confident engaging with customers, internal teams, and partners
• Customer-first mindset with strong problem-solving ability
• Relevant professional experience

What You Can Expect

22 Days Annual leave (increasing by 1 day per year for first 5 years) plus public and bank holidays.

Company pension

Life Assurance 4 x annual salary

Contributory pension scheme

Private Medical and Insurance and discounted dental scheme

Comprehensive travel insurance for you and family in line with Scheme rules

Discounts on brand new vehicles

Employee Assistance Program (EAP)

Cycle to work scheme

Free On-site parking

Ongoing training and professional development

Career progression opportunities within a global business

Supportive, inclusive, and flexible working environment

The chance to work on innovative automotive technology

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.

From its inception, Percepta LLC has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market wesupport.