Store Manager

Bubble CiTea Ltd.; Glasgow; On-site; GBP 28,000 - GBP 30,000; Full time

Job summary

A local bubble tea brand is seeking a Store Manager to oversee operations and ensure excellent customer service in Glasgow. The ideal candidate will have 1-2 years of management experience in the food or beverage industry, strong leadership skills, and a positive attitude. Responsibilities include managing shop operations, motivating the team, and complying with health and safety regulations. The position offers career progression, an annual bonus scheme, and employee discounts.

Benefits

Annual bonus scheme

Pension scheme

Free bubble tea drinks

Staff discount scheme

Comprehensive training

Qualifications

• Minimum 1-2 years’ experience in a managerial/supervisor role in food/beverage industry.
• Able to work flexible hours, including evenings and weekends.
• Legally eligible to work in the UK.

Responsibilities

• Deliver excellent customer service to ensure high levels of satisfaction.
• Manage store operations efficiently and profitably.
• Conduct HR duties including recruiting and training.
• Maintain cleanliness and compliance with food safety regulations.
• Monitor inventory levels and manage the team.

Skills

Customer service excellence

Strong leadership

Sales management

Team motivation

Positive attitude

Job description

LocationGlasgow, United Kingdom# Store Manager at Bubble CiteaLocationGlasgow, United KingdomSalary£28000 - £30000 /yearJob TypeFull-timeDate PostedJanuary 27th, 2026Apply Now**JOIN US!****BUBBLE CITEA** is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place! **OUR MISSION**Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers**WE ARE LOOKING FOR*** Store Manager (Glasgow Silverburn)**YOU WILL BE*** Delivering excellent customer service to ensure high levels of customer satisfaction* Managing, overseeing shop operations and ensuring efficiency and profitability in all daily operations of the store.* Conducting HR duties i.e. recruiting, hiring, training and firing responsibilities* Ensuring the team are continuously motivated and working together* Undertaking store administration duties, setting sales quotas and KPIs, performance management and managing sales and financial reports* Liaising and working with various departments i.e. HR, Operations, Warehouse and Marketing* Protecting employees and customers by ensuring the company regulatory policies and daily guidelines of the store i.e. food safety and sanitation regulations are strictly followed and ensuring the store is clean and presentable* Monitoring inventory levels and ordering new items* Scheduling and managing the rota, ensuring there are enough manpower* Ensuring the quality standards in customer service and health and safety are maintained* Maintain the stability and reputation of the store* Develop a passionate working environment and help our bubble baristas to constantly grow and improve* Build, develop and maintain a high performing team* Responding to customer complaints/concerns in a professional manner* Training and educating your team on making drink processes and policies* Managing and creating content for TikTok in your branch* Completing reasonable tasks assigned by the company**YOU ARE*** Minimum 1-2 years’ experience in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry* Able to work flexible hours, including evenings, weekends or holidays* Legally eligible to work in the UK* An energetic person with positive thinking, with a ‘can do’ attitude* Strong leadership and customer management abilities* Maintain regular and consistent attendance and punctuality* Willing to learn new skills and share your knowledge with our customers & the team**WE WILL*** Strive to provide numerous career progression opportunities to help your growth whilst being part of BUBBLE CITEA Family* Annual bonus scheme* Pension scheme* Treat you to free bubble tea drinks* Offer you staff discount scheme on our tasty bubble tea drinks* Provide you with a thorough step by step training to ensure you are fit in working with the team as quickly as possible