Global Ecommerce Training Specialist – Support Enablement & Travel

TouchNet Information Systems, Inc.; United Kingdom; Hybrid; GBP 40,000 - GBP 55,000; Full time

Job summary

A leading payment solutions provider in the UK seeks an Operational Support Specialist. This role requires expertise in eCommerce solutions, training new teams, and ensuring quality customer support. Key responsibilities include developing training materials, conducting workshops, and maintaining updated documentation. The ideal candidate has a degree in IT or a related field, previous coaching experience, and the ability to travel for training sessions. This position emphasizes proactive improvement in customer service procedures.

Qualifications

• Previous work experience in technical training or coaching, preferably in SaaS or Fintech.
• Demonstrated experience planning and delivering training sessions.
• In-depth knowledge of eCommerce Solutions and digital payments.

Responsibilities

• Provide coaching and mentoring to I&DS support specialists.
• Plan and host training sessions for various teams.
• Maintain an updated support manual and training library.
• Collaborate with Customer Support and Product teams.

Skills

Designing training packs

Clear communicator

Coaching peers

Cross-functional collaboration

Project management

Customer service experience

Detail-oriented

Education

Degree in IT, Computer Science or L&D

Job description

A leading payment solutions provider in the UK seeks an Operational Support Specialist. This role requires expertise in eCommerce solutions, training new teams, and ensuring quality customer support. Key responsibilities include developing training materials, conducting workshops, and maintaining updated documentation. The ideal candidate has a degree in IT or a related field, previous coaching experience, and the ability to travel for training sessions. This position emphasizes proactive improvement in customer service procedures.