Field Service Engineer

Chess Dynamics; Horsham; On-site; GBP 35,000 - GBP 55,000; Full time

Job summary

A technology solutions provider in the UK is seeking a Field Service Engineer to provide global field support for diverse hardware and software products. Your role will involve repairs, installations, and after-sales service, requiring strong electronics knowledge and excellent communication skills. Candidates should be willing to travel worldwide at short notice. This role offers a competitive benefits package and opportunities for personal and professional development.

Benefits

28 days annual leave

Group pension plan with matched contributions

Employee Assistance Programme

Health Cash Plan

Learning and development opportunities

Qualifications

• Experience with military or civilian complex optical systems.
• Proficient in electronics and control theory.
• Excellent relationship management skills with customers.

Responsibilities

• Perform offsite repairs to products and systems.
• Conduct post-visit reporting with analysis.
• Support the sales team with demos and trials.

Skills

Complex optical systems maintenance

Electronics knowledge

Electronic fault finding

Mechanical skills

Communication skills

Comfortable working in adverse conditions

Job description

Overview

The purpose of our Field Service Engineer (FSE) role at Chess Dynamics is to provide field support to our customers worldwide by ensuring the stable operation of our hardware & software products, which include fire control systems, Naval electro-optical surveillance systems and land/vehicle surveillance systems. This will involve installing, configuring, maintaining, supporting, and optimizing all products and systems.

Responsibilities

• Offsite repairs to Chess products and systems
• Preparation of post visit report
• Installation of new products at customer sites
• After sales support and servicing to customers
• Generating post site visit reports with clear analysis of situation to include any recommendations and/or future actions in a clear and well-structured format
• Strip-down / survey, repair, and test allocated customer repair returns
• Support Chess sales team in demos and trials for customers
• Prepare Chess demo/trial equipment for sales activities
• Testing and evaluating potential new equipment, sensors/cameras etc. with Sales and Engineering teams
• Preparation of risk assessments and SSOW’s for installation/commissioning activities
• Lead (as required) in-house Factory Acceptance Testing (FATs) and other customer activities
• Identify and support continuous improvement initiatives within the Customer services functional area.

Skills & Experience

Essential

• Experience of complex optical systems maintenance and repair with electrical and mechanical assembly tools within the military for naval, army or air force or similar civilian systems
• Electronics knowledge, including microcontrollers with an understanding of basic control theory – servo tuning is required with a basic understanding of radar, optics, and communications systems
• Experienced in electronic fault finding of systems
• Competent mechanical and electro-mechanical skills and understanding
• A strong understanding and proficiency with electrical, mechanical, PC architecture, and software skills including problem diagnosis, software loading and updates
• Excellent commercial, relationship management and communication skills with key stakeholders and customers (in particular on-site with customers) with the ability to represent the company in complex situations (excellent diplomacy and upselling ability, keeping a commercial mindset at all times on behalf of the business)
• Comfortable working in exposed or adverse conditions at land and sea including working at heights and with large heavy equipment
• Must be willing to travel worldwide at sometimes short notice, working extended hours as necessary (company compensation policy applies)

Desirable

• Clean driving licence with class C1 is desirable for driving company test vehicle
• IT architecture knowledge
• Have a current interest and/or working knowledge of army/navy equipment/procedures
• Experience in preparing and delivering customer facing maintenance and operator training courses

Personal Attributes

• Demonstrates our company values of Teamwork, Integrity, Excellence and Courage
• Highly organised and self-motivated and able to work on their own initiative to tight deadlines within pressurised environments
• The ability to work independently when required
• A flexible, conscientious, and diligent attitude
• Excellent communication, interpersonal and written skills
• A resilient and adaptable approach
• Take responsibility for personal, continuous professional development, helping to identify personal training needs and development opportunities

Work life balance

• Lunchtime finishes on a Friday
• 28 days annual leave
• Christmas closure
• Group pension plan – matched contributions up to 5%
• Employee Assistance Programme gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations
• Life assurance policy, including bereavement counselling and probate helpline
• Company shares incentive plan and save as you earn scheme
• Electric vehicle salary sacrifice scheme
• Wellbeing initiatives, including access to wellbeing app and the addition of mental health support for all employees. Plus, regular activities across our sites to support and promote wellbeing
• Regular sports and social activities
• Health Cash Plan
• Reward platform (high street discounts, employee benefits, health, and wellbeing offerings)
• Excellent learning & development opportunities
• Great working environment with free, onsite car parking across all our locations

Security Clearance Requirements

Due to the nature of our business, our staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.