Customer Journey Executive

Softcat plc; Marlow; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A technology solutions company in Marlow is looking for a Customer Journey Executive to manage the onboarding phases for assessments and services. This role involves working closely with customers to ensure they receive excellent service and value. Ideal candidates will have experience with MS Office and strong organizational skills. The company offers flexible working hours and a supportive team environment. They encourage applicants from diverse backgrounds and provide additional support for candidates with disabilities.

Benefits

Share incentive plan

Life Assurance

Holidays

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption support

Qualifications

• Experience with MS Office products.
• Strong planning, organization, and attention to detail.
• Passion for working with people and building rapport.

Responsibilities

• Manage and co-ordinate onboarding phases for assessments.
• Communicate status and steps to customers throughout the process.
• Organise customer kick-off calls and take meeting minutes.

Skills

Knowledge of MS Office

Planning and organization skills

Ability to build rapport

Pro-active attitude

Willingness to learn new Technology

Job description

Customer Journey Executive - 12 month FTC

Would you like to kick startyour career in a supportive,collaborativeand innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Join our Intelligence Services team!

The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. With a focus on best practice and renewal optimisation, the team works with clients across a wide range of industry sectors, to ensure maximum value of obtained from the software investments.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

The Customer Journey Team are a key part of the department, you\'ll be responsible for the end-to-end customer life cycle in relation to the Asset Intelligence customer assessments & services and accountable for ensuring that all new customers are successfully onboarded and Delivery assessments and fully managed and completed.

Working with our internal teams, vendor partners and customers, you will be key in ensuring every customer receives excellent value from the services and assessments we provide.

• Manage and co-ordinate the onboarding phases for all assessments & services
• Track and manage the full life cycle of the assessments carried out by our Delivery function
• Supported by the consultants, you will communicate the status and steps to customers throughout the Customer Journey process
• Organise customer kick off calls and taking meeting minutes
• Ensure consultants have all of the necessary information to deliver a successful customer engagement by creating consultancy pre-requisites packs for specific projects

We\'d love you to have

• Knowledge of and experience with MS Office range of products
• Good planning, organisation and administration skills with attention to detail
• A passion for working with people and the ability to quickly build rapport with both internal and external stakeholders
• A pro-active, self-starting approach
• Willingness to learn new Technology

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don\'t hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don\'t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.

6th floor, The Goods Yard Building, 6 Goods Yard Street, St John’s, Manchester, United Kingdom, M3 3BG

Softcat PLC, 7th Floor Billiards Building, 134 Edmund Street, Birmingham, United Kingdom, B3 2ES

Fieldhouse Lane, Marlow, Buckinghamshire, United Kingdom, SL7 1LW

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption support