Payroll Administrator

Carlisle Support Services Group; Carlisle; Hybrid; GBP 25,000 - GBP 35,000; Part time

Job summary

A leading support services provider based in Carlisle is seeking a Payroll Administrator to manage payroll processing for a high-volume workforce. The role involves ensuring compliance with statutory requirements and responding to payroll queries. Ideal candidates must have prior UK payroll experience, strong knowledge of PAYE and NIC, and excellent communication skills. This part-time position offers a hybrid working model after training, with competitive benefits including health plans and paid holidays.

Benefits

Health and Wellbeing Plans

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Bonus

Qualifications

• Previous experience in UK payroll administration.
• Strong knowledge of PAYE, NIC, statutory payments, and payroll deductions.
• High attention to detail and accuracy.
• Proficient in Excel and payroll systems.
• Excellent communication and customer service skills.

Responsibilities

• Prepare and process monthly payroll for hourly and salaried employees.
• Resolve discrepancies in payroll queries.
• Maintain data accuracy in the payroll system.
• Ensure compliance with HMRC regulations and GDPR.
• Respond to payroll-related emails and queries.

Skills

Payroll administration experience

Knowledge of PAYE and NIC

Strong attention to detail

Proficient in Excel

Excellent communication skills

Tools

Payroll systems

Job description

The benefits

• Health and Wellbeing Plans
• 23 days paid holiday increasing to 25 after 2 years
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme
• Bonus

The role

Carlisle Support Services is looking for a Payroll Administrator who will ensure accurate and timely processing of payroll for a high-volume workforce across multiple sites. This role involves maintaining compliance with statutory requirements, supporting payroll queries, and ensuring data integrity within the payroll system. You will play a key role in delivering a smooth payroll experience for employees while supporting operational teams.

Your core role will include but not be limited to the following activities:

• Prepare and process monthly payroll for hourly and salaried employees, including starters, leavers, and contract changes.
• Chase arbitration queries and resolve discrepancies promptly.
• Process worker files for new starters, ensuring mandatory details (bank information, address) are accurately captured.
• Processing and updating statutory payments (SSP, SMP, SPP) in line with legislation.
• Process AEOs, court orders, student loans, and other deductions accurately.
• Maintain housekeeping of the payroll system to ensure data accuracy and compliance.
• Ensure adherence to HMRC regulations and company policies.
• Maintain compliance with GDPR and internal audit requirements.
• Respond to payroll-related emails and queries from employees, managers, and HR promptly and professionally.
• Collaborate with HR and People Team to ensure correct application of pay rules and statutory requirements.
• Identify opportunities to streamline processes and improve accuracy.
• Maintain up-to-date SOPs and contribute to system enhancements.

The ideal candidate

• Previous experience in UK payroll administration.
• Strong knowledge of PAYE, NIC, statutory payments, and payroll deductions.
• High attention to detail and accuracy.
• Proficient in Excel and payroll systems.
• Excellent communication and customer service skills.

This is a part-time role, 35 hours a week based in our Office in Luton and after training will be hybrid.

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market‑leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.