Customer Delivery Driver

Tesco; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading grocery retailer in the UK is seeking a Customer Delivery Driver to deliver groceries to customers' homes. This hands-on role requires excellent customer service and organization skills. The successful candidate will manage direct delivery to a diverse customer base, ensuring a clean vehicle and trays. Flexibility in hours is appreciated, with a minimum of 16 hours guaranteed each week. Join us at Tesco and make a difference in customer experience.

Benefits

Flexible working hours

Guaranteed minimum hours

Opportunity to engage with customers

Qualifications

• Must have a valid Driving licence with no more than 3 penalty points.
• Excellent communication skills to interact with customers.
• Ability to maintain a clean and organized working environment.

Responsibilities

• Deliver products to customers during their scheduled time slots.
• Ensure van and trays are clean, tidy, and organized.
• Communicate any changes to customer orders effectively.
• Build relationships with customers and colleagues to enhance service delivery.

Skills

Customer service

Organizational skills

Teamwork

Communication

Flexibility

Education

Valid UK/EU/EEA Driving licence for at least 12 months

Job description

Availability Window

Available days and times: Sun 06:00–23:00; Fri 06:00–23:00; Sat 06:00–23:00. We will schedule your contracted hours within these times, and you will have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility if your availability matches closely but not exactly to the advertised times. The table shows the periods of time in the week we would like you to be available to work.

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you would prefer to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about more than just driving: it is about helping others and delivering great service with a smile.

It’s hands on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction, everyone is welcome at Tesco.

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer’s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please read the materials provided.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please read the information provided.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com