Commercial and Technical Administrator

Reflex Labels Ltd; Tonbridge; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading printing and packaging company in the UK is seeking a Commercial and Technical Administrator. This role is perfect for someone who enjoys customer interaction and solving inquiries related to products. Responsibilities include providing technical support, identifying customer needs, and ensuring satisfaction. The ideal candidate is self-motivated, has strong communication skills, and can work under pressure. The position requires a proactive approach to problem-solving and offers a full-time permanent opportunity.

Qualifications

• Excellent telephone manner and interpersonal skills.
• Strong verbal and written communication abilities.
• Self-motivated with a proactive approach to problem-solving.
• Resilient and able to work effectively under pressure.
• Commercial awareness and ability to identify business opportunities.
• Good numerical skills and attention to detail.

Responsibilities

• Act as a trusted advisor on technical and commercial aspects of products.
• Provide timely and accurate support to customers.
• Identify customer needs and propose tailored solutions.
• Communicate proactively with customers.
• Process customer orders in line with performance standards.
• Collaborate with internal teams for seamless service delivery.

Skills

Excellent telephone manner

Interpersonal skills

Strong verbal communication

Strong written communication

Self-motivated

Proactive problem-solving

Resilient

Commercial awareness

Good numerical skills

Attention to detail

Job description

Overview

Commercial and Technical Administrator (ProgressiveID)

Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 1000 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic.

Location: Tonbridge, Kent . UK

Position Type: Full-Time, Permanent

Shift Pattern: Monday to Friday 09:00am-17:00pm

Role Overview

Progressive ID (part of the Reflex Group) has an opportunity for a technically aware telephone support - admin person who is interested in understanding and solving customers queries and questions on our range of products.

The role would suit someone with an enquiring mind who enjoys interacting with customers and suppliers and help our customers solve their problems.

Following training you will be one of the main points of customer contact for both internal and external customers providing technical support advice and pricing.

Roles and Responsibilities

• Act as a trusted advisor on the technical and commercial aspects of our products and services.
• Provide timely and accurate support to customers, addressing inquiries and resolving issues effectively.
• Identify customer needs and propose tailored solutions, creating opportunities for additional sales.
• Communicate proactively with customers to understand requirements and ensure satisfaction.
• Process customer orders in line with On Time In Full (OTIF) performance standards.
• Collaborate with internal teams to ensure seamless service delivery and maintain strong customer relationships.

Required Skills & Experience

• Excellent telephone manner and interpersonal skills.
• Strong verbal and written communication abilities.
• Self-motivated with a proactive approach to problem-solving.
• Resilient and able to work effectively under pressure.
• Commercial awareness and ability to identify business opportunities.
• Good numerical skills and attention to detail.

Nice to Have

• Experience in fresh produce industry, quality control or technical
• Bilingual, Eastern European
• Own Transport (car)