Inbound Sales Representative

RAC; Bristol; On-site; GBP 26,000 - GBP 34,000; Full time

Job summary

A leading breakdown service provider is hiring a New Business Customer Advisor in Bristol. This full-time permanent role involves delivering remarkable sales experiences and assisting potential customers with RAC's breakdown cover. With a base salary of £26,736 and an OTE of up to £34,000, this position promises a rewarding career with excellent training and support. Candidates should possess strong sales skills, a passion for customer service, and the ability to thrive in a fast-paced environment.

Benefits

Bonus scheme

23 days holidays plus bank holidays

Pension scheme

Life Assurance cover

Family leave support

Personal support service

Car salary sacrifice scheme

FREE RAC Ultimate Breakdown Service

Online discounts portal

FREE onsite parking

Qualifications

• Experience in a sales or contact center environment.
• Ability to build rapport with customers effectively.
• Passion for delivering excellent customer experiences.

Responsibilities

• Deliver exceptional service to potential members.
• Promote RAC products and services effectively.
• Record member data accurately using RAC systems.

Skills

Empathy

Sales experience

Customer service

Communication

Motivation

Resilience

Job description

About the Role

Are you skilled at delivering outstanding customer sales experiences? Do you have experience in a sales or contact centre environment? Join our New Business team and become our next Customer Expert!

As a New Business Customer Advisor operating in our call centre, you'll be taking calls from potential new members who are looking to join RAC for their breakdown cover (No Cold Calling!). You’ll be an expert on the features and benefits of RAC Breakdown Cover, and use your sales through service skills to quickly and effectively get them onboard. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our Bristol team. Hear directly from our New Business Sales Agents in the video below. YouTube link: https://youtu.be/loY8g93l61Q

Base salary of £26,736 for a 35-hour working week, with an OTE of up to £34,000.

This is a full-time, permanent position with a work schedule: Mon–Fri 08:00–19:00, Sat 09:00–17:00 — no Sundays.

To be the best, we want the best! We’re looking for enthusiastic individuals who:

• Enjoy talking to customers
• Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
• Are self-motivated and passionate about finding the right outcomes for customers
• Have a desire to deliver a first-class customer experience to over 2 million customers
• Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
• Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service
• Are driven, motivated and enthusiastic to go above and beyond set targets
• Are hardworking and resilient, we all know sales comes with its challenges
• Are influential, persuasive and a strong communicator
• Have a positive and proactive attitude
• Are outgoing, fun and enjoy a high energy, fast paced environment

What can we offer in return?

• Bonus scheme with additional earning potential up to 30% OTE monthly
• Competitive rewards package
• Flexible shifts and working hour patterns
• A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor
• A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business

What you’ll be doing:

• Delivering exceptional service to potential members, with the customer at the heart of everything we do
• Operate in a fast-paced environment, delivering exceptional customer focused solutions
• Effectively engage with potential members on a number of different campaigns
• Promoting our products and services
• Providing great customer service to our customers through keeping accurate records up to date
• Recording member data and requests in an accurate manner using RAC systems

You will benefit from a comprehensive induction, and you’ll also have access to the latest technology, along with ongoing support from our team to further develop your career as a Customer Expert!

Benefits and rewards

At RAC, our colleagues do whatever it takes to help our customers. In addition to a competitive salary, you’ll have these extra benefits:

• Eligibility to join our bonus scheme
• Holidays - 23 days & bank holidays rising to 25 with service
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
• Car salary sacrifice scheme – after 12 months of employment
• FREE RAC Ultimate Complete Breakdown Service from Day One
• Access to Orange Savings, our online discounts portal
• FREE onsite parking

When you join us you will automatically be opted into our Colleague Share Scheme, called Owning it together. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC.

Together we are all #OrangeHeroes. Be a part of our journey!

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.