Operations Manager

Megan's; Greater London; On-site; GBP 45,000 - GBP 60,000; Full time

Job summary

A leading restaurant brand in Greater London is looking for an Operations Manager to oversee performance across multiple locations. This hands-on leadership role requires strong people skills and a deep understanding of P&L management. The ideal candidate will inspire General Managers, drive commercial results, and ensure high standards of service and quality. Competitive salary and growth opportunities within a dynamic and dog-friendly work environment are offered.

Benefits

50% off dining

Employee Assistance Programme

Early access to wages

Long service awards

Free meals daily

Pension contributions

28 days holiday

Qualifications

• Proven experience running multi-site, high-volume, all-day restaurants.
• Calm under pressure, decisive, and able to make tough calls.
• Brilliant communicator from kitchen floor to boardroom.

Responsibilities

• Lead and inspire General Managers to enhance hospitality.
• Ensure full P&L ownership and drive sales and margin.
• Regular site visits to support and audit team performance.

Skills

Leadership

P&L management

Communication

Strategic planning

Team building

Tech-savvy

Tools

Excel

Reporting tools

Job description

We’re on a mission to be the nation’s most-loved neighbourhood restaurant. Think sunshine-filled food, seriously good vibes, a team that’s got each other’s backs, and there's always a dog snoozing under someone's table.

As we keep growing, we’re looking for an Operations Manager to lead from the front, own performance across a cluster of restaurants, and help shape the future of Megan’s Restaurants.

This is a senior, hands-on leadership role for someone who loves people just as much as they love numbers, and knows that great culture and great results go hand in hand.

💙 What you'll be doing

👥 Leading brilliant people

You’ll lead and inspire a group of exceptional General Managers, helping them run their restaurants like true business owners.

• Coach, challenge and support GMs to deliver outstanding hospitality and strong commercial results
• Build stable, engaged teams who want to grow their careers with us
• Own succession planning, development pathways and talent pipelines across your area
• Partner closely with the People Team on ER matters, performance, and development
• Make sure training is completed, standards are met, and expectations are crystal clear

📊 Owning your area like a boss

You’ll have full accountability for performance across your restaurants.

• Take full P&L ownership, driving sales, margin and EBITDA
• Analyse performance, spot opportunities, and turn insight into action
• Ensure labour, forecasting and rotas are on point and within budget
• Lead new site openings in your area, bringing them into the Megan’s family smoothly

👀 Being present (and visible)

This is not a desk job.

• Regular site visits (both planned and surprise) to support, audit and inspire
• Be there for peak trading, big moments and when your teams need you most
• Run structured business reviews covering people, service, food, safety and finances
• Create clear action plans and follow through always

💙 Delivering the Megan’s experience

You’ll be a true ambassador of our brand.

• Make sure every guest feels the Megan’s magic every visit, every time
• Champion our service standards, steps of service and elite hospitality
• Ensure food & drink quality, consistency and menu knowledge are always spot-on
• Work closely with Marketing and Support Office to drive local performance and promotions

🛡️ Keeping standards sky-high

• Own food safety, health & safety and property standards across your area
• Maintain EHO 5-star standards and ace all audits
• Manage maintenance spend smartly while protecting the look and feel of our restaurants

📈 What success looks like

• Sales & EBITDA ahead of budget
• Low management turnover and strong engagement scores
• Clear succession plans and internal promotions
• 100% training compliance
• Accurate forecasting and labour control
• Glowing guest feedback, reviews and mystery guest results

💙 What we're looking for

• A confident, inspiring leader who people genuinely want to follow
• Proven experience running multi-site, high-volume, all-day restaurants
• Commercially sharp with a deep understanding of P&L
• Calm under pressure, decisive, and comfortable making tough calls
• Brilliant communicator from kitchen floor to boardroom
• Organised, strategic and hands-on (you can zoom out and roll your sleeves up)
• Tech-savvy, especially with Excel and reporting tools
• Passionate about culture, development and doing things properly

💙Why join Megan's?

• Be part of a team that lives by our values: Team Player, Results Driven, Adaptable, Grit.
• Growth opportunities in a fast-expanding restaurant group.
• Plenty of upskilling opportunities through our apprenticeship programs.
• Dog friendly office and restaurants - please bring your fluffy four-legged friends to work! 🐶
• Competitive salary, perks & the chance to grow with one of the most exciting hospitality brands in London.

Perks & Treats

✨ 50% off when you dine with your favourite people

🎉 Plenty of fun, feel-good team socials

🧠 Access to our Employee Assistance Programme - free, confidential support 24/7 including mental health sessions

💸 Early access to wages through Stream

🎁 Long service awards and celebrations - think fancy meals out and relaxing weekends away

🍽️ Free, delicious Megan’s food & drinks for lunch every day

🛟 Plus all the usual standard stuff like pension contributions & 28 days holiday

Grow With Us

🚀 Ongoing training & real progression opportunities - if you want to grow professionally, we’ll back you through fully funded programmes.

🌱 Get involved in new openings as we grow