Premium Guest Services Associate (Full Driving License)

Airport Placements; Chelmsford; On-site; GBP 30,000; Full time

Job summary

A prestigious company in Chelmsford is seeking a Customer Service Representative for a permanent role to deliver exceptional service and maintain high standards throughout guest areas. Key responsibilities include providing warm welcomes, supporting guests during arrivals and departures, and adhering to safety procedures. An interest in aviation and a full driving license are desirable qualifications. This role operates on a 12-hour shift schedule, alternating between 4 days on and 4 days off, ensuring a premium hospitality experience.

Qualifications

• Must hold a full driving license.
• Interest in aviation or a desire to learn more about the sector would be beneficial.

Responsibilities

• Provide a warm, attentive welcome to all guests and team members.
• Support the full arrival and departure process.
• Offer assistance to operational staff promptly.
• Adhere to safety and security procedures.
• Serve refreshments and deliver a premium hospitality experience.
• Maintain immaculate standards throughout all guest areas.
• Communicate effectively with other departments.
• Assist with planning for schedules and activities.
• Report incidents or concerns to management immediately.
• Complete accurate shift notes and handovers.
• Handle petty cash responsibly.

Skills

Attention to detail

Exceptional service

Ability to remain composed in a fast-paced environment

Job description

A prestigious company in Chelmsford is seeking a Customer Service Representative for a permanent role to deliver exceptional service and maintain high standards throughout guest areas. Key responsibilities include providing warm welcomes, supporting guests during arrivals and departures, and adhering to safety procedures. An interest in aviation and a full driving license are desirable qualifications. This role operates on a 12-hour shift schedule, alternating between 4 days on and 4 days off, ensuring a premium hospitality experience.