Customer Support Coordinator

Uniphar Group; Belfast; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A healthcare company in Belfast is seeking a Customer Support Co-ordinator to provide outstanding service and support to customers. The ideal candidate will have 1-2 years of experience in a customer care role, demonstrating strong interpersonal and organizational skills. Responsibilities include processing orders, managing customer inquiries, and collaborating with the sales team. The role emphasizes customer orientation and achieving measurable results, contributing to a positive team environment. Join us to make a meaningful impact in healthcare.

Qualifications

• 1-2 years’ experience in a Customer Care / Inside Sales role.
• Proven track record of achieving and exceeding set KPI’s.
• Strong telephone skills and effective communication.

Responsibilities

• Meet and exceed customer expectations with exceptional service.
• Process and manage Sales Orders and Purchase Orders accurately.
• Support the Clinical Sales Team in managing key customer accounts.

Skills

Customer Orientation

Attention to Detail

Strong Interpersonal Skills

Organizational Skills

IT/Computing Skills

Job description

Customer Support Co-ordinator page is loaded## Customer Support Co-ordinatorlocations: Belfasttime type: Full timeposted on: Posted Todayjob requisition id: JR-0000006572**Purpose of the role**The ideal candidate will be a sales and customer oriented self-starter capable of contributing to a high performance inside sales and support function, playing an integral role in growing a dynamic business. You will provide a key interface with the customer, supporting all aspects of the sales and customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.**Location:** Belfast**Responsibilities*** Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer.* Proactively and professionally respond and manage customer calls/queries* Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries* Carry out Tender searches and compile Tender submissions in conjunction with Clinical Sales Team and other departments* Provide Quotations to customers in a timely manner, to a professional standard.* Support the Clinical Sales Team in managing key customer accounts* Nurture and maintain a positive relationship with principles and suppliers* Actively contribute to a very positive team environment and performance.* Other duties that may be assigned from time to time.**Role Requirements*** 1-2 years’ experience in a Customer Care / Inside Sales role is essential, preferably in a Healthcare environment.* Knowledge and experience of all aspects of the role as outlined.* Customer Orientation: exceptional service to meet and exceed customers’ expectations* Results Orientation: Deliver measurable results. Makes and meets commitments* Proven track record of achieving and exceeding set KPI’s and targets* Attention to Detail, ensuring work is executed accurately and completely* Demonstrates energy, real initiative, and ability to work independently* Strong interpersonal skills with a collaborative and team approach* Professional and effective communicator, written and oral. Strong telephone skills.* Excellent organization and planning skills* Strong administrative and IT/computing skills* Resourcefulness to deliver a high-quality service* Previous experience of medical device sales/customer support, an advantage**Why work with us**Our core values, titled our Medtech Mindset, guides our culture and work environment:* We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.* We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.* We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.#cardiacservices**#1 Top Workplace in the area.**