Retail and Ticketing Matchday Staff

Cricexec; Greater London; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading cricket organization in Greater London is seeking individuals for match-day casual customer service roles. Responsibilities include selling tickets, providing excellent customer service, managing ticketing queries, and supporting retail operations. The ideal candidate will possess communication skills and be flexible to work during weekends and match days. Retail experience is desirable but not essential. Join a dynamic team at a prominent cricket venue with a focus on inclusivity and customer satisfaction.

Qualifications

• Experience in retail or EPOS is desirable but not essential.
• Customer service experience is preferred.

Responsibilities

• Sell tickets to the public on match days using the Ticketing system.
• Provide excellent customer service to all spectators.
• Manage all Ticketing and Membership queries.
• Administer duties similar to those described which may be assigned.

Skills

Excellent verbal and written communication skills

Friendly and customer-focused

Ability to work in a fast-paced environment

Flexible to work weekends and match days

Job description

Description

Who are we Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.

The Position Provide an efficient, courteous and personable service to all our customers or visitors to the Club during match days. Selling tickets, membership and retail products using both manual and computerised systems. Work at a leading international cricket venue. Match-day casual work with a great team atmosphere.

Requirements

What you’ll do

• Sell tickets to the public on match days using our Ticketing system (Secutix), with the ability to up-sell when necessary
• Provide excellent customer service to all spectators
• Manage all Ticketing and Membership queries
• Efficiently manage other products such as Tour and Restaurant bookings
• Deal with general email enquiries and forward them to the appropriate channel
• Manage fulfilment of tickets and membership products
• Administer other duties and responsibilities of a similar nature to those described above, which may be assigned occasionally.

Retail

• Provide excellent customer service to supporters and visitors
• Sell official Surrey CCC, ECB and MI London merchandise and process EPOS transactions
• Maintain high standards of store presentation and stock levels
• Support opening, closing, and general match-day retail operations
• Represent the club professionally at all times

The Person The successful candidate will have the following experience / skills / qualities:

• Excellent verbal and written communication skills
• Friendly, reliable, and customer-focused
• Comfortable working in a fast-paced environment
• Flexible to work weekends and match days
• Retail or EPOS experience desirable but not essential

Benefits

To Apply Please apply with a curriculum vitae and cover letter outlining why you are suitable for this role. Closing date for applications is 5pm on Friday 27th February 2026.

At Surrey County Cricket Club, we really understand the importance of different voices, experiences, perspectives and backgrounds within all workforces. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community.

If you think you might have these skills but are not 100% sure, please do still apply and let us decide. We know that people often rule themselves out of interesting opportunities assuming that others will be more successful but please don’t be that person. We want to hear from the widest cross-section of the community.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation