Supervisor Customer Service Quality Assurance

GXO Logistics, Inc.; Goole; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A leading logistics firm is seeking a Warehouse Supervisor in Goole to lead the warehouse team during a planned site closure. The ideal candidate will manage warehouse operations, improve processes, and support team development. This temporary role offers a competitive salary of up to £35,000 per annum along with benefits including flexible dental insurance, pension scheme, and 25 days of annual leave. Work includes leading shifts Monday-Friday in a dynamic environment.

Benefits

Flexible dental insurance

Company sponsored pension scheme

24/7 online GP service

Life assurance

Comprehensive employee assistance programme

High street discounts

Qualifications

• Previous management experience in a fast-paced environment.
• Proficiency with warehouse management systems.
• Strong understanding of health and safety and compliance.

Responsibilities

• Lead the warehouse team with honesty and integrity.
• Drive process improvements and engage employees.
• Provide solutions to team issues in line with company policies.

Skills

Team management skills

Experience in fast-paced environment

Proficiency in warehouse management systems

Understanding of health and safety regulations

Job description

Supervisor, Customer Service Quality Assurance

Ready to take charge during a pivotal moment? We’re looking for an experienced Warehouse Supervisor to help steer out team through a planned site closure. If you thrive in fast-paced environments and know to keep operations smooth and organised, this short-term leadership opportunity could be a perfect fit!

We are currently recruiting for a Warehouse Supervisor to join our team, at our AkzoNobel site in Goole. You’ll be responsible for the warehouse function, managing your team and ensuring that all warehouse tasks are completed in line with company policies and customer requirements.

This role is being offered on a temporary fixed-term contract ending 31st July 2026.

Working Monday - Friday on a 2 weekly rotational shift pattern between the hours of 06:00 – 14:00 and 14:00 – 22:00, you will be ensuring the smooth running of the warehouse operation, providing ongoing support and development to keep in line with the agreed budget and service targets.

Pay, benefits and more:

We’re looking to offer a salary of up to £ 35,000 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Lead the team in a professional, open manner, displaying consistency, honesty & integrity at all times. Deliver staff briefs, toolbox talks & training seminars effectively and positively
• Challenge processes, drive change and improvements whilst championing engagement across all levels of the business. Create, develop and maintain a positive team culture, by actively encouraging involvement from all to improve employee engagement
• Work with appropriate parties to provide solutions to team issues taking account of the appropriate policies, company values and ethical practice, escalating any issues promptly to line management

What you need to succeed at GXO:

• Previous management experience, ideally from working in a similar fast-moving and customer-focused environment
• Proficiency in using warehouse management systems (WMS) and other relevant software
• An understanding of continuous improvement tools, health and safety, compliance, and employee relations
• Excellent team management skills, including professional reviews, RTW, appraisals and disciplinary

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.