Partner Account Manager UK

Pure Storage, Inc.; Staines-upon-Thames; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading technology company in the UK is looking for a Partner Account Manager to optimize reseller partner engagement and operational efficiency. The role involves managing relationships, ensuring compliance, and supporting sales initiatives. Ideal candidates have experience in relationship management in a B2B tech environment and proficiency in Salesforce. This position requires strong communication skills and a detail-oriented mindset. The work environment is primarily in-office in Staines, offering a range of benefits and a strong commitment to inclusivity.

Benefits

Flexible time off

Wellness resources

Company-sponsored team events

Qualifications

• Experience providing high-quality support or relationship management in B2B technology.
• Demonstrated proficiency with sales systems and partner management portals.
• Excellent verbal and written communication skills.

Responsibilities

• Manage day-to-day partner engagement and operational efficiency.
• Drive operational compliance and assist marketing teams.
• Identify friction points in partner processes and improve experiences.

Skills

Sales Technology Proficiency

Foundational Channel Acumen

Communication & Service Mindset

Process & Detail Orientation

Tools

Salesforce (SFDC)

Job description

THE ROLE

The Partner Account Manager is a high-impact, enablement-focused role within Pure Storage’s Channel Sales function. This position acts as the primary operational and administrative liaison for an assigned portfolio of reseller partners, directly influencing indirect revenue growth through partner efficiency and readiness. You will be responsible for managing the day-to-day relationship, ensuring program compliance, streamlining operational processes, and supporting the execution of joint sales and marketing plans.

WHAT YOU'LL DO

Your primary focus will be optimising our reseller partner's day-to-day engagement and operational efficiency:

• Accelerate Deal Flow & Pipeline Support: Manage the day-to-day process for deal registration, including timely review, approval, extension, and reassignment, to maintain a clean and accurate sales pipeline in Salesforce (SFDC).
• Enable Partner Readiness & Training: Proactively guide partners to access mandatory and optional sales, technical, and certification training resources to increase their competency and sales effectiveness.
• Drive Operational Compliance: Serve as the first point of contact for partner program inquiries, helping to communicate, explain, and provide updates on program details, incentives, and requirements.
• Resolve operational roadblocks and systems-related issues, including portal access, login credentials, and CPQ (Configure, Price, Quote) issues.
• Assist the Field Marketing and Channel Marketing teams in driving partner engagement and attendance for localized channel events and programs.
• Manage necessary follow-up activities to maximize the return on investment (ROI) for partner-led marketing initiatives.
• Operational Streamlining & Documentation: Identify friction points in current partner processes and contribute to efforts that enhance the reseller experience and drive operational efficiency. Document and communicate new operational processes and best practices for assigned partners.

WHAT YOU'LL BRING

We are looking for a highly organised, service-oriented professional eager to build a career in Channel Sales and Operations:

• Foundational Channel Acumen: Experience providing high-quality support or relationship management in a fast-paced technology or B2B environment, specifically working with channel partners or resellers.
• Sales Technology Proficiency: Demonstrated proficiency with core sales systems, including Salesforce (SFDC) and partner management portals, with a strong ability to manage data and pipeline hygiene.
• Process & Detail Orientation: A high degree of accuracy and focus on detail, with proven ability to follow, analyze, and optimize established operational processes.
• Communication & Service Mindset: Excellent verbal and written communication skills with the ability to explain technical and programmatic details clearly to partners, coupled with a professional, customer-first service approach. Demonstrated ability to work effectively across multiple internal teams (e.g., GPO Sales, Channel Ops, Marketing) to resolve complex partner issues quickly and efficiently.

Note: We are primarily an in-office environment and therefore, you will be expected to work from the Staines office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work.
• Pure Team: We build each other up and set aside ego for the greater good.

We offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re fostering a future where everyone finds their rightful place and every voice matters. That’s why we are committed to fostering growth and development of every person, cultivating a sense of community and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, age, veteran status, disability, or any other characteristic legally protected by applicable law.

JOIN US

BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.

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