Network Operation Engineer

Eeze Entertainment Malta Limited; United Kingdom; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A technology company in the United Kingdom seeks a detail-oriented NOC IT Specialist. This role involves monitoring, troubleshooting, and maintaining IT systems to ensure optimal performance. The ideal candidate will have experience in IT support and knowledge of networking protocols. Shift-based availability is required to provide 24/7 operational support. The position offers a competitive salary and opportunities for career development.

Benefits

Competitive salary

Comprehensive training

Opportunities for career development

Health and wellness benefits

Qualifications

• 1–3 years of experience in IT support or network operations.
• Knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN).
• Basic troubleshooting skills for Windows and Linux.

Responsibilities

• Monitor IT infrastructure and networks using NOC tools.
• Respond to and resolve technical incidents efficiently.
• Track and report system performance metrics.

Skills

Analytical and problem-solving abilities

Excellent communication skills

Ability to work under pressure

Team player

Willingness to adapt to shift schedules

Education

Diploma or Bachelor's degree in Computer Science, IT, or related field

Tools

SolarWinds

Nagios

Zabbix

Job description

Role Overview

We are seeking a detail‑oriented and proactive NOC IT Specialist to join our Network Operations Center (NOC) team. This role involves monitoring, maintaining, and troubleshooting critical IT systems and networks to ensure optimal performance and uptime. The position requires shift‑based availability, including nights, weekends, and holidays, to provide 24/7 operational support.

Key Responsibilities

1. System and Network Monitoring
   • Continuously monitor IT infrastructure, applications, and networks using NOC tools (e.g., SolarWinds, Nagios, Zabbix).
   • Identify, analyze, and escalation alerts or incidents to appropriate teams or stakeholders.
   • Maintain logs and incident records for auditing and reporting purposes.
2. Incident Management
   • Respond to and resolve technical incidents, escalating when necessary.
   • Coordinate with cross‑functional teams to ensure timely resolution of issues.
   • Provide root‑cause analysis for recurring issues and recommend preventive measures.
3. Performance Optimization
   • Track and report on system and network performance metrics.
   • Suggest and implement improvements to enhance system reliability and efficiency.
   • Assist with capacity planning and forecasting for IT infrastructure.
4. Troubleshooting and Maintenance
   • Perform basic troubleshooting of servers, networks, and applications.
   • Collaborate with vendors and third‑party service providers to address and resolve issues.
   • Conduct routine system checks and maintenance tasks to prevent downtime.
5. Shift‑Based Operations
   • Provide 24/7 coverage on a rotating shift schedule.
   • Maintain effective handovers between shifts to ensure continuity of service.
   • Stay available for on‑call support as needed.
6. Documentation and Communication
   • Update operational procedures, knowledge bases, and incident reports.
   • Communicate effectively with team members, stakeholders, and management regarding ongoing issues and resolutions.
   • Prepare daily and weekly operational reports.

Qualifications

• Diploma or Bachelor’s degree in Computer Science, IT, or related field, or equivalent work experience.
• 1–3 years of experience in IT support, system administration, or network operations.
• Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with monitoring tools (e.g., SolarWinds, PRTG, New Relic).
• Basic troubleshooting skills for servers, operating systems (Windows/Linux), and applications.

Skills

• Strong analytical and problem‑solving abilities.
• Excellent communication skills, both written and verbal.
• Ability to work effectively under pressure and manage multiple tasks.
• Team player with a proactive attitude.
• Willingness to adapt to a shift‑based schedule, including nights and weekends.

Good To Have

• Certifications such as CCNA, CompTIA Network+, or ITIL Foundation.
• Experience with cloud platforms (AWS, Azure, GCP) or virtualization technologies (VMware, Hyper‑V).
• Understanding of security practices and tools (firewalls, IDS/IPS).

What We Offer

• Competitive salary.
• Comprehensive training and onboarding program.
• Opportunities for career development and certification support.
• A collaborative and supportive work environment.
• Health, wellness, and retirement benefits.