Claims Commercial Insights Manager

Automobile Association; Greater London; Hybrid; GBP 60,000 - GBP 75,000; Full time

Job summary

A leading automotive services provider in the UK seeks a Claims Commercial Insight Manager to enhance data analysis and support the growth of in-house underwriting. The ideal candidate should possess strong analytical skills, experience in commercial business analysis, and a proven ability to translate complex data into actionable insights. This hybrid role requires excellent communication and presentation skills to influence strategic decision-making at all levels. Join us in making a significant impact on the business!

Benefits

Free AA breakdown membership

Discounts on AA products

25 days annual leave plus bank holidays

Employee Assistance Programme

Pension scheme up to 7% contribution

Access to EV discount scheme

Qualifications

• Senior-level experience in commercial analysis, insurance, or banking sectors.
• Strong analytical skills with a focus on interpreting complex data.
• High numeracy and commercial acumen.
• Experience in managing market research to drive business growth.

Responsibilities

• Develop and implement analytical approaches to uncover business opportunities.
• Analyse claims data to identify trends and areas for improvement.
• Build interactive dashboards visualising performance metrics.
• Support business cases with robust data analysis.
• Collaborate with cross-functional teams to translate insights.

Skills

Commercial analysis

Data analysis

Problem-solving

SQL

Power BI

Communication skills

Market research

Tools

Excel

SQL

Power BI

Job description

Job Title: Claims Commercial Insight Manager

Location: London – Hybrid – Three Days in Office (one of which will be in Tunbridge Wells).

Employment Type: Permanent

Hours: Monday-Friday

AA Summary

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

This is the job

This role offers the chance to actively contribute to the growth of AA’s in house underwriter AAUICL. It calls for an entrepreneurial and curious mindset, along with strong general and commercial management skills. The ideal candidate will have experience in data analysis, operational processes, spend control and process efficiency with a direct impact on P&L, preferably within the motor claims sector.

What will I be doing?

• Developing and implementing advanced analytical approaches to uncover business opportunities and operational challenges.
• Analysing claims and reserve data to identify trends, anomalies, and areas for improvement.
• Building and maintaining interactive dashboards visualising performance, cost, and value metrics across teams.
• Developing models to attribute commercial value to individual claims handlers and teams.
• Tracking and evaluating cost-benefit outcomes of strategic and operational initiatives.
• Supporting business cases with robust data analysis, forecasting, and scenario modelling.
• Quantifying team-level costs and linking them to outcomes and value delivered.
• Leading data-driven market intelligence projects to inform strategic initiatives and enhance processes.
• Collaborating with cross-functional teams to translate insights into actionable strategies.
• Presenting findings and recommendations to senior leadership, influencing decision-making and strategic planning.

What do I need?

• Senior-level experience in commercial, business analysis, and insight roles.
  Experience within Claims, Insurance, Financial Services, or Banking sectors.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• High numeracy combined with strong commercial business acumen.
• Proficiency in data and visualisation tools and software (Excel, SQL, and Power BI).
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Proven track record of managing market research and applying insights to drive business growth.
• Analytical and entrepreneurial mindset to support innovation and problem-solving.
• Drive and ambition to learn and progress into more senior positions.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
• 25 days annual leave plus bank holidays + the option to buy additional annual leave
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Pension scheme available up to 7% contribution
• Access to the EV discount scheme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.