Outbound Telesales & Customer Service Specialist

LWC Drinks; Leeds; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading drinks distribution company is seeking a Telesales and Customer Service Advisor in Leeds. The role involves high-volume calls, order processing, and building strong customer relationships. Ideal candidates will possess excellent communication skills and the ability to provide proactive customer support. You will also be responsible for meeting administration duties and promoting company products. This full-time, permanent position includes a potential annual bonus based on performance.

Benefits

Discretionary £2000 annual bonus based on KPIs

Qualifications

• Strong customer service skills are essential.
• Proficiency in Microsoft Excel is required.
• Effective communication and teamwork abilities are necessary.

Responsibilities

• Ensure high standards of customer service by accurately taking and inputting orders.
• Convert incoming calls into planned outbound calls.
• Build customer relationships and handle account management tasks.

Skills

Excellent Customer Service Skills

Communication Skills

Relationship Building Skills

Teamwork Skills

Product Knowledge

Use of Microsoft Excel

Tools

Trinity System

Job description

A leading drinks distribution company is seeking a Telesales and Customer Service Advisor in Leeds. The role involves high-volume calls, order processing, and building strong customer relationships. Ideal candidates will possess excellent communication skills and the ability to provide proactive customer support. You will also be responsible for meeting administration duties and promoting company products. This full-time, permanent position includes a potential annual bonus based on performance.