Facilities Operations Lead – Cleaning Services

Mount Charles Group; Belfast; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A family-oriented food and facilities management company in Belfast is looking for a supervisor to ensure staff training and performance, coordinate cleaning schedules, and interface with clients. Candidates should have experience in the cleaning industry at a supervisory level, strong communication skills, and financial acumen. The role includes 37.5 hours per week and a range of benefits including paid holidays, pension scheme, and career progression.

Benefits

33 days' paid holidays

Employee Assistance Program

Company Pension Scheme

Training and equalized opportunities

Company vehicle and car allowance

Uniform provided

Qualifications

• Full driving license required.
• Experience in multi-contract management, ideally across office, industrial and educational cleaning.

Responsibilities

• Ensure all staff complete induction and skills-based training.
• Deal with staff performance and disciplinary issues.
• Ensure a safe working environment.
• Handle client queries effectively for satisfaction.
• Co-ordinate cleaning schedules and absence cover.
• Attend weekly meetings with Operations Managers.
• Interface with clients for monthly KPI returns.

Skills

Proven track record in cleaning industry supervisory role

Excellent communication skills

Financial acumen and budget management

Health & safety experience

IT skills – online HR and payroll

Job description

A family-oriented food and facilities management company in Belfast is looking for a supervisor to ensure staff training and performance, coordinate cleaning schedules, and interface with clients. Candidates should have experience in the cleaning industry at a supervisory level, strong communication skills, and financial acumen. The role includes 37.5 hours per week and a range of benefits including paid holidays, pension scheme, and career progression.