Aftersales Manager

Lithia; Colchester; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive retailer in the UK is looking for individuals who exemplify strong leadership and communication skills. Ideal candidates will have experience with process improvements in luxury brands, and be willing to collaborate across departments. The company emphasizes growth through employee empowerment and offers extensive benefits like generous leave, professional development opportunities, and community engagement initiatives. Join a team that is committed to setting new standards in customer experiences.

Benefits

33 days annual leave

Birthday off

Family Leave Policies

Paid volunteering day

Recognition for long service

Tailored training

Cycle to work scheme

High street discounts

Employee referral rewards

Qualifications

• A positive, can-do attitude and willingness to collaborate with other departments.
• A proven track record of continuous improvements to processes within a premium or luxury brand.
• Strong communication skills to liaise with stakeholders at every level.
• Ability to motivate leadership among aftersales colleagues.

Job description

Duties, Responsibilities & Person Specification

What you’ll bring to the role

• A positive, can-do attitude and willingness to collaborate with other departments to overcome challenges and solve problems quickly.
• A proven track record of continuous improvements to processes within a premium or luxury brand.
• Communication - we need you to be comfortable liaising with stakeholders at every level of the business.
• Motivational Leadership to all of our aftersales colleagues, taking responsibility for performance and our colleagues professional development.

Life at Stratstone:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.