Fine Jewelry Brand Ambassador — Entry Level

De Beers Consolidated Mines Ltd.; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

De Beers London is the ultimate diamond jewellery Maison, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach.

A destination for those seeking the most extraordinary diamond jewellery, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.

Job Description

The Purpose

As a Brand Ambassador, you will be the face of our De Beers London’s flagship store in London. You will drive sales performance across all categories, cultivate strong client relationships with existing clients, create new relationships and work to consistently achieve and exceed sales targets. You will embody the prestige and elegance of De Beers London in every aspect of the selling ceremony by acting as an ambassador and deliver unparalleled service and expertise to our discerning clientele.

Main Responsibilities

• Introduce the Brand to all visitors and explain its history to new clients.
• Demonstrate exceptional product and diamond knowledge.
• Maintain thorough, accurate, and accessible client information.
• Nurture long-term client relationships, engaging them with events and new products.
• Develop strong negotiation skills to ensure sales closure.
• Act as an Ambassador for the Brand, providing prompt, attentive, and courteous service.
• Engage clients online and offline to ensure maximum engagement.
• Ensure the store atmosphere and merchandising reflect the Brand's essence.
• Maintain vigilance regarding store security.
• Collaborate effectively with team members to achieve sales targets.
• Adapt to business needs and priorities.
• Share knowledge and experiences to benefit overall sales and Brand development.
• Maintain vigilance to ensure the safety and security of staff and products.

What You’ll Do

Act Like an Owner: Take full responsibility for the store's performance and client satisfaction. Make decisions that align with the brand's values and long-term goals.

Create Clarity: Communicate clearly and effectively with clients and team members. Ensure everyone understands the brand's vision and objectives.

Empower Teams: Encourage and support team members to achieve their best. Provide training and development opportunities to enhance their skills.

Challenge Conventions: Innovate and think creatively to improve sales strategies and client engagement. Stay ahead of industry trends and competitor practices.

Succeed Together: Foster a collaborative environment where team success is celebrated. Work closely with colleagues to achieve common goals.

Qualifications

• Fluent in the local language and fluent in spoken and written English. Other languages (e.g., Chinese, Arabic, Russian) are a plus.
• Proven record of delivering fine jewellery or luxury goods sales results, result-oriented with commercial acumen and a strong knowledge of the luxury retail industry.
• Inherent interest in the jewellery industry which drives your passion for excellence.
• Take full responsibility for performance and client satisfaction, driving business growth and excellence.
• An effective and clear communicator with clients and team members, ensuring everyone understands the brand's vision and objectives.
• Excellent presentation skills, making complex information accessible and engaging.
• A supportive team player who empowers others to succeed.
• A creative thinker to improve sales strategies and client engagement, staying ahead of industry trends and competitor practices. Your innovative approach drives business growth.
• Presentable, diplomatic, and confident in influencing others, always seeking new ways to enhance the brand's presence and drive business performance.
• Energetic and dynamic, bringing enthusiasm and a positive attitude to the team which fosters a high-performing culture.
• Able to use a POS system, competent technical skills to support efficient business operations.

Additional Information

• A great working environment
• Fantastic pension scheme
• 25 days of holiday
• Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider