IT Apprenticeship

Baltic Apprenticeships; Manchester; On-site; GBP 18,000 - GBP 20,000; Full time

Job summary

A technology training provider seeks an IT Apprentice in Manchester to develop technical support skills while working towards a Level 3 qualification. The role involves providing customer support through troubleshooting and installations in a collaborative team. The position offers structured training, hands-on experience, and a starting salary between £18,000 and £20,000 with additional benefits. This apprenticeship is an excellent opportunity to kickstart a rewarding career in IT.

Benefits

28 days annual leave including bank holidays

Access to self-paced IT Training Portal

Birthday off

Childcare Voucher Scheme

Mileage allowance

Workplace Pension Scheme

Workplace Perkbox Scheme

Qualifications

• Enthusiastic and motivated to develop technical and customer service skills.
• Able to communicate effectively with both technical and non-technical users.
• Reliable and professional with good organizational skills.

Responsibilities

• Provide technical support to customers and diagnose problems.
• Work on maintenance visits and service desk tasks.
• Install software and manage user accounts using Active Directory.

Skills

Passionate about IT

Problem-solving abilities

Customer service skills

Social and interpersonal skills

Technical aptitude

Organizational skills

Effective communication

Education

Grade 4 in GCSE Maths

Grade 5 in GCSE English

Tools

Active Directory

Office 365

Google Workspace

Microsoft Diagnostic Tools

Job description

/ IT Apprenticeship# IT ApprenticeshipApex Network Solutions Ltd is a fast-growing IT support and solutions company with over 30 years’ experience delivering innovative, tailored technology services, particularly within the education sector. The company supports schools and organisations by providing reliable, forward-thinking IT solutions that make a real difference to day-to-day operations. They are looking for an IT Apprentice who is passionate about technology and demonstrates a strong willingness to learn. The ideal candidate will be enthusiastic, motivated, and keen to develop both technical and customer service skills while building a long-term career in IT.The successful apprentice will work as part of a friendly, supportive, and experienced IT team that values collaboration, knowledge-sharing, and professional development. The team is committed to mentoring apprentices and helping them grow in confidence and capability within a real-world IT support environment. Alongside hands-on workplace experience, the apprentice will receive structured training delivered by Baltic Apprenticeships, consisting of 2-day training blocks every 4–6 weeks. This training will support the development of technical knowledge, professional skills, and progress towards a recognised IT qualification.In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.**A Typical Day in the Job:*** The apprentice will be providing technical support to our customers while attending scheduled maintenance visits and outside of these visits via the service desk.* While on the service desk the apprentice will use several communication channels to advise customers of resolutions or progress updates on tickets that are logged. These will be via either telephone, e-mail, or the company ticket system.* Initially the apprentice will work alongside an existing member of the team to help establish and diagnose problems/faults to gain experience which can range from issues with troubleshooting cabling, clients, interactive boards, client software.* The apprentice will be using Microsoft Diagnostic Tools/Event Viewer to look for events that may be relate to problems and faults and use the company RMM software to remote monitor and manage endpoints.* While working on scheduled maintenance visits or the service desk the apprentice will be tasked with installing software for customers which will have 3rd party vendor requirements which have to stage before the software deployment.* The apprentice will work with the customer(s) and or 3rd party vendors to determine what requirements are needed for software deployment and work with the service team in deploying these before deploying the software to ensure successful deployment.* The apprentice will use Active Directory to provision the accounts and ensure they are in the correct Organizational Unit to make sure the correct security restrictions are applied to the end user.* This testing will be logged and recorded against a ticket on the system.* The apprentice will be using a mixture of Active Directory, Office 365, Google Workspace to administer password resets and add users to the relevant security groups.Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.**Desired Qualities, Skills and Knowledge*** Passionate about IT and technology.* Eager to learn and develop new technical skills* Demonstrates strong aptitude and enthusiasm for problem-solving.* Excellent social and interpersonal skills.* Confident in customer-facing environments.* Able to communicate effectively with both technical and non-technical users.* Customer service and relationship-building skills.* Well-organised, with the ability to plan, prioritise, and manage workload effectively.* Capable of reading and producing clear, business-quality documentation.* Logical thinker with good problem-solving abilities.* Reliable and professional with good organisational skills.* Grade 4 in GCSE Maths & Grade 5 in GCSE English.**Salary, Hours&Benefits:*** £18,000-£20,000 per annum.* 8am-4.30pm Monday to Friday.* 28 days annual leave including bank holidays.* Access to self-paced IT Training Portal* Birthday off.* Childcare Voucher Scheme.* Mileage allowance.* Workplace Pension Scheme.* Workplace Perkbox SchemeThis apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.**Your Training with Baltic Apprenticeships**This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.INDIT### Vacancy InformationManchesterM26 3AAICT Support Technician - Level 3£18,000 - £20,000J-013488Location**Kent**Salary**£20,000**Postcode**DA11 8HJ**Location**Brighton**Salary**£18,000**Postcode**BN2 6AH**Location**Liverpool**Salary**£23,810**Postcode**L24 9LG**Location**Brighton**Salary**£18,000 - £20,000**Postcode**BN1 8AF**Location**Sheffield**Salary**£23,810**Postcode**S35 2PH**Location**Manchester**Salary**£18,000 - £20,000**Postcode**M26 3AA**Location**Manchester**Salary**£14,723 - £23,809**Postcode**M32 0FP**Location**Stoke-on-Trent**Salary**£20,000 - £24,000**Postcode**ST4 7RY**Location**Swindon**Salary**£20,000**Postcode**SN5 7XF**Location**Newcastle**Salary**£15,600**Postcode**NE6 4NQ**Location**Birmingham**Salary**£17,000 - £21,000**Postcode**B46 2HH**Location**tauton**Salary**£16,640**Postcode**TA3 5PX**Location**Kent**Salary**£20,000**Postcode**DA11 8HJ**Location**Brighton**Salary**£18,000**Postcode**BN2 6AH**Location**Liverpool**Salary**£23,810**Postcode**L24 9LG**Location**Brighton**Salary**£18,000 - £20,000**Postcode**BN1 8AF**Location**Sheffield**Salary**£23,810**Postcode**S35 2PH**Location**Manchester**Salary**£18,000 - £20,000**Postcode**M26 3AA**Location**Manchester**Salary**£14,723 - £23,809**Postcode**M32 0FP**Location**Stoke-on-Trent**Salary**£20,000 - £24,000**Postcode**ST4 7RY**Location**Swindon**Salary**£20,000**Postcode**SN5 7XF**Location**Newcastle**Salary**£15,600**Postcode**NE6 4NQ**Location**Birmingham**Salary**£17,000 - £21,000**Postcode**B46 2HH**Location**tauton**Salary**£16,640**Postcode**TA3 5PX**Location**Kent**Salary**£20,000**Postcode**DA11 8HJ**Location**Brighton**Salary**£18,000**Postcode**BN2 6AH**Location**Liverpool**Salary**£23,810**Postcode**L24 9LG**Location**Brighton**Salary**£18,000 - £20,000**Postcode**BN1 8AF**