Infrastructure & Network Service Operations Lead

Lloyd; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A global insurance marketplace is seeking an Infrastructure & Network Service Operations Lead to enhance service performance and stability across its infrastructure and network services. The role involves being the Subject Matter Expert (SME), overseeing vendor performance, and ensuring operational readiness. Ideal candidates will have experience in IT infrastructure and cloud platforms, particularly Azure, and be adept at managing stakeholder and vendor relationships. The company promotes a diverse and inclusive environment with benefits including flexible working options.

Benefits

Generous pension

Healthcare benefits

Educational financial support

Employee recognition scheme

Qualifications

• Experience in IT infrastructure and network operations.
• Proven experience supporting outsourced service delivery.
• Understanding of infrastructure lifecycle management.

Responsibilities

• Act as the Subject Matter Expert for infrastructure and network services.
• Monitor service levels and incident resolution.
• Coordinate patching schedules and vulnerability remediation.

Skills

IT infrastructure experience

Cloud operations (Azure)

Service delivery management

Stakeholder management

Vendor management

Education

ITIL Foundation certification

Azure Fundamentals certification

FinOps Practitioner certification

Job description

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.Lloyd’s are seeking to recruit a Infrastructure & Network Service Operations Lead. This role is a key operational role responsible for supporting the performance, stability, and cost-effectiveness of Lloyd’s infrastructure and network services. Acting as the Subject Matter Expert (SME) for the Lloyd’s infrastructure and network estate, the role provides governance and coordination across outsourced service providers and strategic vendors, ensuring service excellence, lifecycle alignment, and strategic enablement. With a global cloud-first footprint, the role supports business-critical operations, innovation delivery, and infrastructure planning in close collaboration with product, design, and engineering teams. **Principal Accountabilities***Service Performance & Operational Oversight** Act as the SME for the Lloyd’s infrastructure and network estate, maintaining deep knowledge of Infrastructure and network platforms, service scope, and operational dependencies.* Support the delivery and performance of infrastructure and network services provided by multiple global vendors.* Monitor service levels, availability, and incident resolution across cloud-hosted environments.* Maintain visibility into the health and performance of the global network footprint, including cloud regions and connectivity hubs.* Provide cross-domain operational support for key business calendar events (e.g., financial close, market launches) and critical infrastructure upgrades, ensuring readiness and minimizing disruption.* Ensure infrastructure operations actively support the delivery of strategic initiatives and innovation programs, enabling agility, scalability, and continuous improvement. *Infrastructure Lifecycle Coordination** Owns, and ensures adherence to Lloyd’s Infrastructure policies, standards and controls* Oversee and coordinate and be the IT Ops contact for all infrastructure lifecycle activities such as upgrades, migrations, and decommissions with service providers.* Track asset health, tech debt, capacity, and lifecycle milestones to ensure proactive management. Work with Vendor Management Lead to ensure timely renewals/ consolidations of vendors where practical and commercially relevant.* Support change management processes and ensure operational readiness for infrastructure and network changes.* Work closely with domain leads to ensure infrastructure planning aligns with business and domain roadmaps.* Provide input into strategic planning cycles by identifying infrastructure dependencies, risks, and opportunities for improvement.* Contribute to documentation and reporting on infrastructure lifecycle status, timelines, and cross-functional impacts. *Cloud FinOps Support** Support Azure cloud cost monitoring and reporting, working with finance and engineering teams.* Identify usage trends and assist in implementing cost-saving measures such as rightsizing and reserved instances.* Help maintain governance controls around cloud spend and budget tracking.* Contribute to FinOps reporting and insights for senior stakeholders *Patching & Vulnerability Oversight** Coordinate patching schedules and vulnerability remediation activities across production environments working closely with Security Leads to ensure adherence to policies and controls.* Ensure service providers adhere to compliance timelines and reporting requirements.* Track remediation progress and escalate delays or risks to senior stakeholders. **Skills Knowledge and Experience*** Experience in IT infrastructure and or network operations, ideally in a multi-vendor, cloud-first environment.* Proven experience supporting outsourced service delivery and cloud platforms (especially Azure).* Understanding of infrastructure lifecycle management, service performance monitoring, and FinOps principles.* Certifications such as ITIL Foundation, Azure Fundamentals, or FinOps Practitioner are a plus.* Stakeholder management.* Working as part of a collaborative, self-organising agile team.* Customer-centric’ approach to delivering and managing data applications.* Supplier/Vendor management.* Service management.Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments,we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our .We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.Should you require any additional support with your application, or any adjustments, please click the following link;### *Please note, clicking on this link does not register your application for the vacancy*Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in and in which everyone is treated with dignity and respect.We will invest in attracting the best talent to Lloyd’s, making sure recruitment is targeted at bringing in the skills we need to evolve.We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role-model the behaviours we expect in ourselves and others.