Customer Service Advisor

NFU Mutual Group; South Molton; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading insurance mutual is seeking a Customer Service Advisor in South Molton. The successful candidate will excel in providing exceptional customer service, handling enquiries, and maximizing sales opportunities. This role offers full training in a supportive environment and potential for career development within the company. Benefits include 25 days holiday, pension contributions, and health benefit schemes. Candidates must possess strong communication and sales skills, and be highly organized.

Benefits

25 days holiday plus 5 additional options

4% pension contribution

Death in service benefit

Health benefit scheme

Uniform provided

Qualifications

• Ability to communicate effectively, both written and verbal.
• Good IT skills, particularly in Outlook, Word, and Excel.
• Demonstrated problem-solving skills.
• Sales and customer service skills required.
• Highly organized with the ability to work to deadlines.

Responsibilities

• Provide exceptional customer service.
• Handle enquiries and provide insurance quotations.
• Maximize sales opportunities.
• Assist with renewal retention.
• Contribute to the smooth running of the office.

Skills

Effective communication

Good IT Skills

Problem-solving skills

Sales skills

Organizational skills

Tools

Outlook

Word

Excel

Job description

# Customer Service AdvisorRegion: South WestLocation: TivertonJob reference: ANEE01893## The role**Customer Service Advisor** **Salary £25,000 - £30,000** **Full Time position** **Permanent Contract** **Location: South Molton commutable to Tiverton** **Hours: Monday-Friday 9am-5pm** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Tiverton & South Molton Agency for a Customer Service Advisor. **About the role:** As a Customer Service Advisor within our growing team, you will play a key role in the success of an expanding local business, contributing to the smooth running of the office and ensuring the customer is at the heart of everything we do. Providing exceptional customer service, you will handle enquiries, provide insurance quotations and undertake insurance transactions and general sales tasks. You will also maximise sales opportunities, cross selling to existing clients and assisting with renewal retention by using your excellent conversational skills to make the most of every call. This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual, with the opportunity for future development within our business. Full training in a friendly and supportive environment will be provided. **About you:** • Be able to communicate effectively, both written and verbal • Possess good IT Skills (particularly Outlook, Word & Excel) • Be able to demonstrate problem solving skills and use your own judgement • Have a flexible and open attitude • Sales and customer service skills • Be highly organised and able to work to deadlines **Our commitment to you:** We will not only provide the successful candidate with all the support needed to develop their skills when dealing with customers, but also technical knowledge of the wide range of insurance products available to them. Working in a regulated environment means the standards we set around customer delivery is second to none and market leading, backed up by excellent customer retention statistics and continuous growth. **Benefits** • Full time equivalent of 25 days holiday, with the option to purchase an additional 5 days • 4% pension contribution • Death in service benefit • Health benefit scheme • Uniform provided Please apply in writing with CV and covering letter to: Gemma\[e-mail] **Closing date for all applications: 24th February 2026.** **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.