Service Manager

Third Sector D&G; Dumfries; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading care services provider in Dumfries is seeking a Service Manager to lead a dedicated team in delivering exceptional person-centred support. The ideal candidate will have strong leadership experience, skills in budget management, and a passion for community engagement. Responsibilities include ensuring service delivery meets protocols, managing staff training, and overseeing financial controls. This role is perfect for someone looking to implement innovative solutions in a positive environment.

Qualifications

• Experience in managing teams and delivering services.
• Ability to oversee financial controls and budgeting.
• Strong communication and organizational skills.

Responsibilities

• Ensure service meets protocols and customer needs.
• Manage staff recruitment, training, and performance.
• Oversee budgetary and financial controls.
• Ensure compliance with statutory requirements.
• Promote and develop new business opportunities.
• Handle investigations and liaise with authorities.

Skills

Leadership

Budget management

Staff recruitment and training

Community engagement

Job description

Overview

Organisation: Capability Scotland (Dumfries and Galloway)

Full Time / Part Time: Full time

Permanent / Temporary: Permanent

Location: Capability Scotland, Afton Drive, Dumfries, DG29ES

In recent years we have grown from a small but very well established and respected service, to being a major contributor of diverse care and support services across Dumfries and the wider region; currently these include:

• Community enablement service for people living with physical disabilities
• Rehab support for people who have an acquired brain injury
• SDS Brokerage Service
• Payroll Service

We pride ourselves on our creativity, flexibility and willingness to think outside the box with the support we offer.

About the role

Service Manager

We are looking for a Service Manager who can provide the leadership to consolidate our achievements to date and to seek out opportunities to build upon these. You will manage an established and highly motivated team which encompasses a diverse range of skills and responsibilities, ensuring that people in D&G continue to benefit from our exceptional person-centred support.

Responding to need is important to us and you will be a champion of the local community, with the curiosity, vision, and confidence to search out and nurture new opportunities. You should be someone who is keen to implement innovation while maintaining a positive environment.

This role is a gift for someone who would like to put a vision into practice. You will be:

• Ensuring service delivery meets protocols and customer needs.
• Overseeing staff recruitment, training, performance, rotas, and disciplinary processes.
• Budgetary and financial controls: reviewing accounts, authorising purchase orders, monitoring assets and expenditure.
• Ensuring statutory and regulatory requirements are met (e.g., adult/child protection, Care Inspectorate annual returns).
• Promoting and developing the service, seeking new referrals, leading business development and risk assessments.
• Conducting investigations into concerns or complaints, and liaising with relevant authorities when required.