Warehouse Operative & Customer Support

Fastenal Company; Nottingham; On-site; GBP 27,000; Full time

Job summary

A well-established company in Nottingham is seeking candidates for a customer support/warehouse position. The role involves delivering exceptional customer service and managing warehouse operations. Candidates should have a full UK driving license and ideally some experience in customer service or warehouse roles. The position offers a competitive salary of £27,000, monthly bonuses after probation, and strong opportunities for career progression. This is a permanent role with an ASAP start date.

Benefits

20 Days Holidays plus 8 Bank Holidays

Auto-enrolment pension

Monthly bonus after probation

International travel and training events

Qualifications

• Experience in customer service or warehouse operations is preferred.
• Full UK driving license is required for driving company vans.
• IT skills would be advantageous.

Responsibilities

• Handle incoming calls and emails, identifying customer needs.
• Manage warehouse tasks like picking, packing, and shipping.

Skills

Customer service

Warehouse operations

IT skills

Driving license

Tools

Forklift (license)

Job description

Salary/Rate

Annual salary of £27,000 (additional bonus option after successful probation period) and excellent in-house training and future prospects with over 95% of staff promoted from within.

Location

Nottingham

Mode

Full-time

Hours

Monday to Thursday 8-5pm. Friday 8am-2:30pm. No weekends

An interesting position with lots of opportunities for progression, working with an exciting customer base with strong forecasts for growth.

We are looking for approachable, all-rounded customer support/warehouse op candidates, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role. Full UK driving license would be required as you would be driving with a company van.

Furthermore, this would be a great opportunity for those interested in pursuing a long-term career and willing to progress into managerial or senior sales roles in the future.

Key responsibilities

1. Customer Services: Handling incoming calls, answering emails, identifying and evaluating customers’ needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS, communicating with colleagues, and providing customers with updates. IT skills would be advantageous.
2. Warehouse: Picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations. Forklift licence would be a big plus but can be obtained on-the-job.

If you have warehouse and/or customer service experience and would like to build your career with a well-established company then this position is the right fit for you.

Package

• Excellent starting salary
• 20 Days Holidays plus 8 Bank Holiday
• Auto-enrolment pension
• Monthly bonus after your probation period
• Excellent long-term prospects and progression opportunities
• International travel and training events.
• We are proud to work and partner with the world’s largest companies

Job Type: Permanent

Start Date: ASAP

Contract Length: Permanent