Air and Ocean Import Agent

Expeditors International; Antrim and Newtownabbey District; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A global logistics company in Northern Ireland is seeking a detail-oriented Air and Ocean Import Specialist. You will ensure the timely movement of freight and provide exceptional customer service. The role requires clear communication with customers and diligence in following company guidelines. Ideal candidates will have at least 6 months of relevant experience and a minimum of GCSE in Maths and English. This position offers great development opportunities and benefits including medical insurance and a training program.

Benefits

23 Days holiday

Private Medical Insurance

Dental and Optical cover

Employee Stock Purchase Plan

Training and Personnel Development Program

EAP

Qualifications

• 6 months to 1 year of relevant experience or equivalent training.
• Strong understanding of customer service standards.

Responsibilities

• Ensure timely movement of freight and information.
• Provide exceptional customer service in the Air and Ocean Import department.
• Interact with customers to arrange international shipments.

Skills

Customer service

Data entry

Freight processing

Tracking and tracing shipments

Education

A Level standard preferred

Minimum GCSE Maths and English

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Globally unified system

Job Description

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air and Ocean Import department.

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air & Ocean Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Meets company standards of 52 hours training per year per employee.

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Preferably to A Level standard. Minimum GCSE Maths and English.

Additional Information

• 23 Days holiday
• Private Medical Insurance
• Dental and Optical cover
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• EAP

Successful Candidate must be eligible to work within the UK