Customer Relations Agent

Methodfi; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A payment service provider in London is seeking a Customer Operations team member to enhance merchant support through calls, emails, and chats. The ideal candidate is empathetic, detail-oriented, and able to thrive under pressure. Responsibilities include educating clients on services, resolving inquiries rapidly, and maintaining detailed records. The position offers comprehensive benefits, professional growth opportunities, and a commitment to diversity and inclusion.

Benefits

25 days of Annual Leave + Bank Holidays

Career progression opportunities

Health support through GymPass

Extended maternity and paternity leave

Private Medical and Life Insurance

Pension Scheme

Qualifications

• Experience in inbound customer service or technical support is ideal, but not essential.
• Technically confident and quick to learn new systems.
• Strong problem-solving skills, even under pressure.

Responsibilities

• Handle high volumes of incoming calls, emails, and web chats from our merchants.
• Resolve queries, questions, and escalations quickly and professionally.
• Educate merchants about Teya products and services.

Skills

Customer service experience

Technical support skills

Problem-solving skills

Proficiency in MS Office

Attention to detail

Empathy and patience

Team player

Job description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Your Mission

You will be joining an energetic and diverse Customer Operations team where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems.

• Handle high volumes of incoming calls, emails, and web chats from our merchants.

• Resolve queries, questions, and escalations quickly and professionally.

• Educate merchants about Teya products and services.

• Keep accurate, detailed records in our CRM.

• Work to quality and productivity KPIs.

• Identify and share recurring trends or issues with senior management.

Your Story

• Experience in inbound customer service or technical support is ideal, but not essential.

• Technically confident and quick to learn new systems.

• Strong problem-solving skills, even under pressure.

• Proficiency in MS Office, especially Excel.

• High attention to detail and accuracy.

• Able to take initiative while following clear guidelines.

• Empathetic, patient, and genuinely driven to deliver outstanding customer service.

• A true team player, ready to collaborate and support colleagues.

The Perks

• 25days of Annual Leave + Bank Holidays

• Clearly defined career progression ladder and growth opportunities within the business

• Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps

• Extended and improved maternity and paternity leave choices

• Private Medical and Life Insurance

• Pension Scheme

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.