Care Home Admin & Customer Experience Lead (12m FTC)

Barchester Healthcare Homes Limited; Tewkesbury; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading healthcare provider in Tewkesbury is seeking an experienced Administrator to support the General Manager in managing a high-quality care home. Responsibilities include customer experience management, HR tasks, payroll preparation, and supervising junior admin staff. The ideal candidate will have customer-facing experience, HR administration skills, and proficiency in Microsoft Office. Join a supportive organization that values your contribution and offers rewarding opportunities for professional growth.

Benefits

Rewarding Excellence bonus up to £500

Refer a friend scheme

Access to retail and leisure discounts

Free medical specialist access

Confidential counselling services

Tax code review service

Option to join staff lottery

Qualifications

• Experience in a customer-facing role.
• Previous involvement in HR administration and recruitment.
• High level of attention to detail and ability to prioritise.
• Proficient user of Microsoft Office.

Responsibilities

• Promote a warm and welcoming environment.
• Manage enquiries and showrounds for prospective families.
• Support resident and family feedback with a focus on customer care.
• Assist with recruitment and arrange inductions.
• Prepare payroll for home-based staff.
• Ensure personal files are stored securely.

Skills

Customer facing experience

HR administration

Attention to detail

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft Outlook

Education

CIPD qualification

Job description

A leading healthcare provider in Tewkesbury is seeking an experienced Administrator to support the General Manager in managing a high-quality care home. Responsibilities include customer experience management, HR tasks, payroll preparation, and supervising junior admin staff. The ideal candidate will have customer-facing experience, HR administration skills, and proficiency in Microsoft Office. Join a supportive organization that values your contribution and offers rewarding opportunities for professional growth.