Customer Liaison Officer

The Whiddon Group; Glenfield (PA); On-site; USD 80,000 - USD 100,000; Full time

Job summary

A not-for-profit care provider is seeking a Customer Liaison in Glenfield, Pennsylvania. The role is permanent full-time, requiring champions of customer service who thrive in dynamic environments. Applicants must have strong verbal and written communication skills, excellent administration capabilities, and sound IT knowledge. In addition to a supportive team environment, great benefits including extensive leave options and salary packaging are offered. Join us in making a difference for our residents!

Benefits

5 weeks Annual Leave

Parental Leave

Employee Assistance Program

Salary Packaging options

Quarterly gifts

Learning and development opportunities

Qualifications

• Customer service champion with experience in a fast-paced environment.
• Ability to navigate different software and applications.

Responsibilities

• Join the Customer Liaison Team in a full-time role.
• Assist residents and families with care and support.
• Work Monday to Friday, 8am to 5pm.

Skills

Verbal communication

Written communication

Strong administration

IT knowledge

Job description

Apply now Job no: 494644
Work type: Full time
Location: Glenfield
Categories: Customer Liaison

Throughout your career you have become a customer service champion and no stranger to working in a fast‑paced environment where no two days are the same.

You come with a fantastic skill set that includes verbal and written communication, strong administration, and sound IT knowledge with the ability to pick up and navigate different software and applications.

We are a not‑for‑profit organisation, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect.

We are hoping you will join our fantastic Whiddon Family in our Customer Liaison Team, based in Glenfield, on a permanent full‑time basis (working Monday to Friday from 8am to 5pm).

WHAT WE OFFER

At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centred around ‘Five Pillars’ – mind, body, financial, social and career.

• Comprehensive leave options to support you in mind and body (Permanent employees)
• 5 weeks Annual Leave (or the option to cash out Annual Leave)
• Access to Long Service Leave after 5 years
• 12 weeks paid Parental Leave
• Up to 5 days paid Fertility leave
• Up to 3 days paid Community Service leave each year
• Up to 4 days paid Compassionate leave
• Extra public holiday per year with Frank Whiddon Day
• Employee Assistance Program for when you need extra support
• Salary Packaging options so you can keep more of your pay. Did you know that by salary packaging, you can increase your hourly rate by more than $2? This is how:
• Up to $611.53 per fortnight to pay your mortgage, rent, school fees, etc.
• Up to $101.92 per fortnight to pay entertainment activities like cafes, restaurants, etc.
• Remote living options including rent and mortgage packaging, utilities and holiday transport.
• Novated leasing, a financial wellness program, a personal car buying service and a rewards program through our partners.
• Quarterly gifts, including Cost of living voucher, ACE Day, Christmas gifting and other ad‑hoc gifts from time to time.
• Access to retail benefits and perks, including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more!
• Employee Referral Program. Get paid up to $500 to refer our next Whiddon star.
• Learning, learning, learning. Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and more… we want to support your educational journey!
• Get recognised for your great work! Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.
• Recognition for successfully completing your probation period.
• Locations across NSW and QLD. If you need to relocate or wish to transfer between our Homes

HOW TO APPLY

To apply for this position, please submit a copy of your resume addressing the above criteria. To find out more about this position and the benefits of a career at Whiddon, then visit our website https://www.whiddon.com.au/careers/

Advertised: 29 Jan 2026
Applications close: 28 Feb 2026