Membership Services and Data Officer

Music Mark; Remote; GBP 30,000 - GBP 40,000; Full time

Job summary

A music education company seeks a proactive Membership Services and Data Officer in Gateshead. The role focuses on supporting schools through partner membership, ensuring accurate data management, and improving operational workflows. Ideal candidates are organized, detail-oriented, and confident in using Excel for reporting. Join a passionate team dedicated to enhancing educational experiences through music. This position offers the chance to make a significant impact on service delivery.

Qualifications

• Excited about supporting educational organizations.
• Strong data discipline and confidence using Excel.
• Ability to communicate clearly and solve problems.

Responsibilities

• Support membership administration and reporting.
• Ensure accurate membership data management.
• Implement practical process improvements for workflows.
• Assist with customer inquiries and operational tasks.

Skills

Proactive attitude

Highly organised

Data management

Excel proficiency

Attention to detail

Job description

Sing Up is a music education company that believes in the power of singing to transform lives. We support schools, teachers and music practitioners through high-quality resources and training. We are looking for a proactive, organised and data-confident Membership Services and Data Officer to help us deliver an excellent experience for schools and partner organisations through our Partner Membership offer.

We are an innovative and future focused team, who share a passion for improving the ways in which education supports children and young people to achieve their potential, particularly in the context of emerging technologies, creativity and the arts.

We recognise that continuously strengthening our operational foundations is essential to leveraging these opportunities, and this role plays a key part in making that happen within our Partner Membership services.

About the Role

You will support Sing Up’s work with schools and partner organisations by providing reliable Partner Membership administration and reporting, ensuring accurate membership data management, and improving operational workflows that strengthen stakeholder experience and service delivery. The role will also assist with customer support and other operational activities where needed, ensuring a responsive and joined-up service across the organisation.

This is a varied, impact-focused role combining Partner Membership support, data management and operational reporting, alongside practical process improvement. You’ll collaborate with colleagues across the business to strengthen service delivery and provide a joined-up, responsive service for schools and partners.

What you’ll be doing:

• CRM/spreadsheet data accuracy and hygiene.
• Regular and ad hoc reporting (CRM reporting, Excel pivots/charts, trend insights).
• Practical process improvements across membership workflows.
• Support for customer enquiries and wider ops tasks as needed.

What we’re looking for:

You’re genuinely excited by supporting schools and partners, and you take pride in doing things properly. You’re proactive, highly organised and naturally detail-focused, with strong data discipline and confidence using Excel for operational reporting (pivots, charts and trend summaries). You communicate clearly, solve problems calmly, and you’re motivated to spot inefficiencies and follow through with practical process improvements, while working well independently (including remotely) and in a small team.