Receptionist

HCA Healthcare UK; Greater London; On-site; GBP 30,000; Full time

Job summary

A leading healthcare provider is looking for a Roving Receptionist in Central London. This full-time position involves providing excellent customer service, assisting patients with inquiries, and collaborating with clinical staff to ensure a smooth patient journey. Candidates should have experience in hospitality or healthcare, good communication skills, and be fluent in English. The role offers a competitive salary with various employee benefits including holiday, private healthcare, and pension plans.

Benefits

25 days holiday

Private Healthcare Insurance

Group Life Assurance

Qualifications

• Previous knowledge in the hospitality or healthcare industry preferred.
• Good understanding of the medical system.
• Fluent spoken and written English.

Responsibilities

• Meet and greet patients and assist with inquiries.
• Issue paperwork and explain forms to clients.
• Collaborate with staff to enhance the patient journey.

Skills

Customer service skills

Communication skills

Microsoft Office proficiency

Education

GCSEs or equivalent

Job description

Job Title: Roving Receptionist
Location: London Central
Full time: 40 hours per week
Shift times: Monday – Friday 07:45-16:45 / 09:15-18:15
Permanent
Salary: £29.036 per annum

We’re looking for a Roving Receptionist to join our Primary Care Team based at Roodlane Medical. At Roodlane Medical, we provide private GP and health screening services for our patients,

As a Roving Receptionist, you’ll be the welcoming face of our medical centre. You will provide a friendly, warm and efficient reception service whilst consistently delivering high quality customer care standards to both internal and external clients and contributing to an overall exceptional client experience.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Reception but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

Meet and greet all patients, visitors, GP’s and staff and assist with their enquiries

Have a good understanding of the medical system and the relevant Microsoft office programs

Issue clients with the necessary paperwork and explaining forms

Deal with face to face, telephone and E-Mail queries with an excellent telephone manner and communication skills

Work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey

Be visible, accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on site enquiries or escalation of complaints to the Senior Receptionist as needed.

Work across several prestigious clinics all situated in Central London,

What you’ll bring:

Previous knowledge and experience in the hospitality, service or healthcare industry would be advantageous

Good general level of education to GCSE level or equivalent, 5 GCSEs or more preferred at C grade or above (demonstrated through a competency-based interview) or equivalent

Excellent spoken and written English

Computer literate with proven experience of Microsoft Office and experience of information systems

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Roving Receptionist you’ll be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

Private Healthcare Insurance for treatment at our leading hospitals

Private pension contribution which increases with length of service

Season Ticket Loan and Cycle to Work scheme

Group Life Assurance from day one

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount for all facilities including Maternity packages at The Portland

Comprehensive range of flexible health, protection and lifestyle benefits to suit you

Discounts with over 800 major retailers

Culture and values

HCA Healthcare UK is an equal opportunity employer, committed to fostering a culture that embraces diverse perspectives and promotes our values across all areas of our organisation. As a valued member of our team, you will be expected to uphold and demonstrate HCA Healthcare UK’s core values through respectful behaviour and conduct. This includes a commitment to fostering Inclusion in all aspects of your role. We approach every patient and colleague with empathy, kindness, and understanding, ensuring a supportive and caring environments for all. We strive for excellence in everything we do, continuously improving our skills and services. Additionally, we encourage sustainable practices by considering the environmental impact of your actions whenever possible.

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

Choosing HCA UK means joining a community where you're supported to grow, recognised for the difference you make and surrounded by colleagues who share your commitment to care. With advanced facilities, clear career pathways, exceptional benefits and comprehensive wellbeing programmes we're dedicated to caring for you the way you do for others - its how we care.

Our patients come from across the globe and so do our colleagues. It’s this rich blend of cultures and shared purpose that makes HCA UK such a rewarding place to build a career. We’re proud of our inclusive, diverse and compassionate culture, where everyone is respected, supported and empowered to bring their whole self to work. With over 100 nationalities represented and a strong commitment to equity we’re creating a workplace where everyone can feel like they belong.

Learn more about our culture and values and the people who bring them to life.

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At HCA UK we recognise the value of candidates who have served in the Armed Forces. As proud signatories of the Armed Forces Covenant we welcome applications from both Armed Forces Veterans and Armed Forces Reservists.

HCA UK is proud to be named among the top 50 in the Financial Times UK’s Best Employers 2025, based on an independent survey of 20,000 employees. This recognition highlights our commitment to supporting our colleagues.

We take our quality of care very seriously as every one of our facilities is monitored, inspected and regulated by CQC.

HCA UK is proud to be part of the Disability confident scheme which supports employers to successfully employ and retain disabled people and those with health conditions.