Contact Centre Team Member

Warner Leisure Hotels; Hemel Hempstead; Hybrid; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading hospitality brand in the United Kingdom is seeking a passionate Contact Centre Advisor to join their Hemel Hempstead support center. The role involves providing informative guidance for guests looking to book their holidays while ensuring high standards of customer service. Ideal candidates should possess great listening skills and a problem-solving attitude. Additionally, they offer competitive salary, uncapped commission, 25 days holiday, and various discounts on experiences and dining.

Benefits

Competitive salary

Uncapped Commission

25 days holiday

Discounted food and drinks at on-site restaurant

Pension Scheme

Other discounts on shopping experiences

Qualifications

• Previous experience within a similar position is desirable but not essential.

Responsibilities

• Create rewarding relationships with guests.
• Provide accurate advice for future holiday bookings.

Skills

Great listening skills

Problem-solving attitude

Job description

TheUK’sleadingproviderofadultshortbreakexperiences,WarnerHotelsisacollectionofuniquepropertiesingreatlocationsacrosstheUK.AllshortbreaksataWarnerHotelincludebreakfast,dinnerandspecifiedentertainmentandactivities,ensuringguestsmakethemostoftheirtimeaway.SituatedinstunninglocationsnationwideincludingHeythropParkintheCotswolds,StudleyCastleinWarwickshire,ThoresbyHallinNottinghamshireandTheRunnymedeonThames,eachhoteloffersitsownpersonalcharacterthatmakeseveryWarnerHotelsstayunique.

We’reonthesearchforaContactCentreAdvisortojoinusatourHemelsupportcentreandshareourpassiontomakeoneoftheUK’smost-lovedhospitalitybrandsthebestitcanpossiblybe.Perhapsthis’llbeyournichetoo?We’dlovetofindout.

Whatarewelookingfor?

Wearelookingforteamwhocandemonstrategreatlisteningskills,haveaproblemsolvingattitudeandwillhelpourgueststobuytheholidaythat'sperfectforthem.

WhatwillIbedoing?

Yourgoalistocreaterewardingrelationshipswithourguestsbyprovidinganindividual,tailormadeexperience,ensuringyoumeettheWarnerstandardandourguests'expectations.

Providinginformativeandaccurateadviceandguidanceforguestslookingtobookordiscusstheirfutureholidayatoneofourhotelsorvillages,allowingthemtotalkinconfidencewithyou.

Essential

Previousexperiencewithinasimilarpositionis desirable but not essential

Theroleishybridwithaminimumof60%ofhoursintheoffice.

Equipmentwillbeprovided.

Wearerecruitingforfulltimehoursonthebasisof37.5hoursperweek-MondaytoFriday

Whatweoffer?

• Competitivesalary
• UncappedCommission
• 25daysholiday
• GreatdealsonWarnerbreaksforyou,yourfriendsandfamily
• Discountedfoodanddrinksatouron-siterestaurant
• PensionScheme
• Otherdiscountsonvarietyofshoppingexperiences,highstreetbrandsandaccesstoaVIPboxattheO2.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]

Please note unsolicited CV’s from agencies will not be considered