Director of Client Services

Assisting Hands Home Care, LLC; Portsmouth; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A home care service provider in Portsmouth is seeking a Director of Client Services dedicated to enhancing seniors' lives. The role involves overseeing caregiver training, developing personalized care plans, and ensuring quality service delivery. Candidates should possess a High School Diploma, relevant certifications, and strong supervisory experience in a healthcare setting. This position offers competitive salary, bonuses based on performance, and opportunities for professional growth.

Benefits

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Qualifications

• Minimum 2 years of experience supervising personnel or providing personal care services.
• Must have excellent interpersonal skills and experience in a long-term healthcare setting.
• At least 1 year of office experience required.

Responsibilities

• Train and supervise caregivers to ensure high-quality client care.
• Develop care plans based on individual client needs.
• Meet with potential clients to discuss services.

Skills

Interpersonal skills

Organizational skills

Customer service skills

Ability to work independently

Supervisory experience

Education

High School Diploma/GED

LNA/CNA/LPN or ADN

Tools

Office software tools

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Come Join Our Family!

Do you enjoy caring for seniors and treating them like family? Are you ready to take the next step in your career and build something new?

Assisting Hands Seacoast NH is seeking a Director of Client Services to join our Seacoast team in Portsmouth, NH. We go beyond meeting basic needs to focus on “adding life to our clients’ years.” Here at Assisting Hands, you truly are the heart of our company. Not only do we provide a supportive work environment, but we also offer flexible scheduling, competitive pay, and growth opportunities!

In this role, you’ll work one‑on‑one with our clients and caregivers to keep our seniors happy and healthy at home. This includes training and supervising caregivers, meeting with potential clients, developing care plans, and overseeing client care for Assisting Hands.

Education: High School Diploma/GED and a LNA/CNA/LPN or ADN required; advanced degree and previous office and home care experience preferred

Qualifications:

The successful candidate must possess at least a high school diploma and 2 years of experience supervising personnel or providing personal care services. The position requires excellent interpersonal skills and experience in a long‑term healthcare setting. Minimum requirements include at least 1 year of office experience and competency with office software tools. Office management experience is strongly preferred. Must be detail‑oriented, compassionate, possess excellent customer service skills, and be able to manage multiple tasks simultaneously.

Reports to: Administrator

Our ideal candidate:

• Organized and knows how to get things done
• Supervisory experience in healthcare
• Communicative
• Knowledgeable about home care services
• Self‑Motivated
• Able to work independently
• Compassionate
• Enjoys caring for others
• Team Player
• Reliable and strong work history
• Ability to pass a background check
• Current TB and CPR Certification (both due upon hire)
• Reliable transportation