Customer Service Representative (part-time)

Hames Sharley; High Wycombe; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

Customer Service Representative (part-time)

We are seeking a motivated individual with a positive, “can-do” attitude to join our supportive team in a flexible part-time Customer Service Representative position.

This role plays a key part in ensuring the smooth day-to‑day operation of the branch and delivering a seamless customer experience. As the first point of contact for customer and subcontractor enquiries — via phone, email, or in person — you will help coordinate communication between warehouse staff, stock controllers, subcontractors, transport providers, and internal teams.

You will also be responsible for maintaining accurate customer records, creating hire agreements, tracking stock, processing payments, and identifying opportunities to upsell services where appropriate.

To succeed in this role, you will be comfortable working in a fast‑paced environment, have strong attention to detail, and maintain a professional and customer‑focused approach when resolving issues.

Key Responsibilities

• Manage incoming customer enquiries via phone, email, and face‑to‑face interactions
• Coordinate communication between operations, warehouse teams, subcontractors, and transport providers
• Maintain accurate customer records and company system data
• Create hire agreements and process payments
• Track stock movements and assist with branch coordination
• Generate sales leads and identify customer needs
• Handle customer concerns professionally and efficiently
• Complete reporting and general administrative tasks
• Support Dialpad call overflow when required

About You

You are organised, proactive, and enjoy helping customers while keeping things running smoothly behind the scenes.

You will bring

• Strong customer service and communication skills
• Ability to problem‑solve and resolve issues efficiently
• Excellent organisation and time‑management skills
• Strong attention to detail and reconciliation skills
• Intermediate Excel skills (including basic formulas)
• Confidence learning new software systems
• Ability to work both independently and as part of a team
• A positive attitude and willingness to learn (hire industry experience not essential — training provided)
• Ability to multitask and prioritise in a fast‑paced environment

The Perks

• Competitive remuneration
• Career progression opportunities
• Supportive team environment
• Employee Assistance Program (EAP) available to all staff

About Us

Ready Industries is a recognised multi‑national, family‑owned business with over 25 years of experience delivering site solutions across Australasia. Our group includes businesses such as 1300TempFence, 1300SiteCam, 1300Hoarding and SiteHQ, servicing infrastructure, civil, industrial, commercial, residential, and events sectors.

Our mission is simple

We are READY to lead by offering solutions and value, SET to achieve sustainable, profitable growth by investing in our people, products, and processes so that we can GO out there and deliver the best customer experience.

This is a great opportunity for someone who enjoys a dynamic workday and is committed to providing outstanding service and support.