Desktop Support Engineer

DXC; Southampton; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A global IT services provider is seeking a Desktop Support Engineer in Southampton. The candidate will be responsible for configuring and supporting desktop, laptop, and VDI systems, alongside troubleshooting software issues. Key requirements include expertise in Microsoft Windows and Office, good communication skills, and experience in desktop support roles. The position offers competitive compensation and a comprehensive benefits package, including private health insurance and discounts on various services.

Benefits

Competitive compensation

Pension scheme

Comprehensive benefits package

Discounts on technology, groceries, and travel

Employee recognition tools and events

Qualifications

• Experience in Deskside Support roles.
• Good communication skills for call logging and documentation.
• Ability to work both independently and as part of a team.

Responsibilities

• Deploy and configure desktop, laptop, and VDI systems.
• Install and deploy software for end users.
• Provide smartphone support for Android and iOS.

Skills

Microsoft Windows 10 and 11

Software and hardware troubleshooting

Microsoft Office 2016+

Microsoft SCCM

Verbal and written communication

Time management and organizational skills

Tools

Microsoft Office

Active Directory

Trellix EPO

Job description

Job Description:

At DXC Technology, we’re people first. Why? Because it’s people that get the job done.

We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting‑edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

We are currently looking for a Desktop Support Engineer to support one of our clients based on‑site in Southampton.

This is a full‑time position working a 37.5‑hour week Monday to Friday. The ideal candidate will be required to have a flexible approach as overtime and on‑call duties may be required.

Due to the nature of our client’s work the successful candidate will need to be eligible to obtain SC Security Clearance.

Responsibilities:

• Desktop / Laptop / VDI build, configuration, deployment to end users
• Software installation / deployment
• Asset and peripheral deployments
• In depth investigation into issues
• Work as part of a support team with laptop, desktop and VDI terminals support calls
• Hardware installation / upgrade / break fix for desktop, laptop, and server
• Smartphone support (Android & iOS)
• VIP support
• Assisting with customer projects
• Occasional travel required around the area to help cover Leave at sites (within a 2hr travel)

What we're looking for:

• Microsoft Windows 10, and 11 Operating Systems – Deployment, configuration, and support
• Support Microsoft Office 2016 onwards
• Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
• Knowledge of Microsoft SCCM and OS / Application deployment
• Good verbal communication with an ability to communicate to all levels
• Good written communication: concise and accurate call logging, documentation, and email correspondence
• Good time management / organisational skillsWork well as part of a team or independently

Desirable skills / qualifications:

• Microsoft Windows 10 and / or 11 training, certification, and experience
• Legacy Operating Systems
• Active Directory management
• Understanding of Microsoft SCCM
• Experience of Microsoft Entra
• Experience of Trellix EPO and client‑side agents
• Experience of client‑side Wi‑Fi configuration and troubleshooting
• Experience of Windows Security configuration
• Experience of client encryption and VPN - Trellix, BitLocker, Cisco, F5 and Zscaler
• Previous experience in a similar role
• Willing to learn new skills and technologies
• Clean full driving licence

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc.)