Business Analyst

Boden; Greater London; Hybrid; GBP 45,000 - GBP 60,000; Full time

Job summary

A UK-based retail company is seeking a Business Analyst with a strong interest in Ecommerce technology for a 12-month maternity cover role. The candidate will be pivotal in enhancing customer experiences and managing stakeholder relationships. Critical skills include excellent communication, problem-solving, and a background in digital retail. The offering includes a competitive salary, generous clothing allowance, and a focus on diversity and inclusion in the workplace. Hybrid working model with 3 days onsite and 2 days remote.

Benefits

Competitive salary & target bonus

Generous clothing allowance

30% discount on clothing

25 days holiday + Bank Holidays

Virtual GP service

Free onsite parking

Qualifications

• Experience in Ecommerce technology and front-end experiences.
• Ability to conduct complex analysis and requirements management.
• Superb written and verbal communication skills.

Responsibilities

• Conduct complex analysis tasks and manage requirements.
• Collaborate with teams to enhance customer experiences.
• Support vendor management and integration processes.

Skills

Communication skills

Problem-solving skills

Stakeholder management

Team collaboration

Analytical skills

Education

Degree in Business or Technical field

Tools

Ecommerce platforms

Specification tools

Job description

Business Analyst (12 Month FTC) page is loaded## Business Analyst (12 Month FTC)locations: Boden House, London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R2087Stylish, grounded, uplifting – these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden. **Overview**Ecommerce is a vital channel for reaching our customers and driving the growth of our business. We are seeking a Business Analyst with a strong interest in Ecommerce technology and front-end experiences, and how site functionality, data and platforms can be used to create intuitive, high-performing customer journeys.You will be a key point of contact for the Boden Ecommerce teams, supporting the delivery of on-site enhancements, helping teams adopt new technology and ways of working, and working through data and functional challenges to improve the customer experience.**Location:** 3 days per week at our North Acton office, the rest WFH.This role is for a **12 Month Maternity Cover,** candidates applying must be comfortable with this.**What You Will Do***Analysis & requirements management** Responsible for conducting complex analysis tasks, strategy analysis, benefits realisation and using a variety of specification tools and techniques to suit the complexity and audience.* Understands the technology of the business well enough to shape initial problem statements into solutions that can be evolved iteratively with technical teams.* Strong understanding of front-end (FE) requirements and customer experience principles within e-commerce environments.* Champions the improvement of analysis and requirements gathering methods and processes. Drives incisive and clear analysis of complex work.* Works with the solution architects and delivery teams to understand system capabilities and ensure customer needs are interpreted into suitable designs, documenting as-is/to-be flows and recommending where current or new products are suitable.* Makes themselves understood when communicating complex issues, whether in-person, via email or through other channels. Promotes open communication of ideas and solutions when communicating with stakeholders.* Maintains consistent presence in the Ecommerce Team, building strong relationships with stakeholders and be seen as the go-to person for technical questions* Turn high level epics into detailed stories capturing both functional and non-functional requirements with acceptance criteria. Work with developers during the delivery of these stories to clarify issues and perform further analysis to alleviate blockers.*Collaborating working and stakeholder management** Has skills to listen and communicate to both business and delivery teams so that the documentation produced can be actioned by delivery teams or be adopted into business process.* Collaborate with Delivery Managers or Project Managers on estimates of effort from delivery teams or business teams, and to escalate issues and blockers that need to be resolved.* Taking a holistic view of business requirements to ensure business objective and perspective is understood and shared when working toward the solution.* Support an environment where everyone in the business feels they are able to contribute ideas and give feedback on our products.* Recognise differences in opinion or approach with the ability to bring this together and create a consensus to maintain progress towards the best solution.*Third party supplier management** Support scoping and analysis of 3rd party services* Support RFP processes with 3rd party providers* Support integrations and implementations of 3rd party services**What We Are Looking For*** Preferrable to have a digital retail background.* A proactive, solution driven attitude is demonstrated at all times.* Superb written and verbal communication skills at the right level of detail dependant on the audience.* Excellent people skills and can influence at all levels with a positive attitude.* Flexible in approach and strong on teamwork.**What We Offer*** Competitive salary & targeted annual bonus scheme.* Generous Boden clothing allowance!* 30% discount on all current clothing ranges.* 25 days Holiday annually, plus Bank Holidays.* Online Portal with an array of discounts on retail & entertainment.* Virtual GP Service for you and your household!* Free onsite parking and subsidised café.We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know.