Customer Delivery Manager

The Sofa Delivery Company; City of Edinburgh; On-site; GBP 43,000 - GBP 45,000; Full time

Job summary

A leading delivery service provider is hiring a Customer Delivery Manager in Edinburgh. The successful candidate will lead a talented team to deliver exceptional customer experiences while managing operational excellence and financial performance. Responsibilities include team development, performance management, and maintaining high standards of health and safety. The ideal candidate will possess strong customer service and operational management skills, as well as experience in managing a vehicle fleet and budget responsibilities. Competitive salary and benefits are offered.

Benefits

Competitive salary plus quarterly bonus

Flexible 4 on, 4 off shift pattern

30% discount on company products

Wellbeing support including free onsite physio

Career growth opportunities

Enhanced parental leave benefits

Qualifications

• Excellent customer service skills required.
• Strong operational management, planning, and scheduling skills necessary.
• Experience managing a fleet of vehicles and knowledge of Transport Law needed.

Responsibilities

• Lead and develop a team for operational excellence.
• Manage recruitment to ensure high performance.
• Maintain health and safety standards in the workplace.
• Oversee financial and operational integrity of the delivery center.
• Build relationships with brand partners for performance improvement.

Skills

Customer service skills

Operational management

Data analysis

People management

Budget management

Transport Law understanding

Job description

# Customer Delivery Manager## Your new roleWe’re on the lookout for a highly skilled and motivational leader to manage our Customer Delivery Centre. At The Sofa Delivery Company, we believe in building strong relationships, and we need someone who can lead by example, inspiring our team to consistently deliver exceptional customer experiences.As Customer Delivery Manager, you’ll take full operational and financial responsibility for the smooth running of the site. Leading a large team, you’ll oversee the delivery, ensuring operational excellence and adherence to our customer promise. You'll use data to drive performance, manage costs, and work towards supporting our ESG goals.* You will lead a team of installation experts to deliver "Moments that matter" to our customers* You will inspire and develop the team to ensure they provide operational excellence, resulting in great customer feedback for our teams via NPS scores* You will work collaboratively with our brand partners to ensure we are delivering to their expected standards and maintaining a fantastic customer experience* You will be passionate about doing the right things for our people and customer* You will control costs tightly in line with agreed budgets* You will lead, coach, develop and motivate the delivery and warehouse teams in order to enable them work at their best everyday* You will be responsible for appraisals, performance management and development plans of CDC Shift Managers, and training and development of the CDC team overall* You will be accountable for auditable compliance on vehicle and trailer maintenance, truck downloads, driver time directives - a great knowledge of transport will be a huge asset!* You will maintain high standards of Health & Safety and warehouse housekeeping to ensure the site is a safe place to work* You will manage the recruitment of the best people for our business to ensure we are the best 2 person delivery service around* You will build strong and effective relationships with our partner brand retail teams to address cross functional operational issues and identify cross functional performance improvement opportunities that will impact on customer service or operational efficiencies* You will be proactive in managing any disciplinaries, sickness and people issues with appropriate support from our People team* You will be responsible for the management of delivery partners to ensure maximum efficiency and customer service requirements### The role is for you if...* You have excellent customer service skills.* You possess strong operational management, planning, and scheduling abilities.* You can leverage data to review performance and inform decisions.* You have exceptional people management skills and experience in inspiring great performance.* You have experience managing a fleet of vehicles and a solid understanding of Transport Law.* You have budget management experience.### About The Sofa Delivery CompanyAt The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology. Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you’re in the warehouse, out on the road, or in a customer’s home, at The Sofa Delivery Company, you’ll deliver moments that matter.Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.### The Sofa Delivery Company Benefits* At The Sofa Delivery Company, we believe in rewarding hard work and making every day enjoyable. Here’s what we offer: + Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service. + Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge. + Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family. + Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services. + Career Growth: Tools, training, and support to help you grow with us. + Enhanced Leave: Maternity, paternity, adoption leave, and more.* Join us, and let’s deliver moments that matter - together.Any offer is subject to DBS Checks### Customer Delivery Manager* **Salary** £43,000-£45,000 Based on experience with Quarterly bonus based on performance* **Frequency** Annual* **Job Reference** thesofadeliverycompany/TP/113432/2587* **Contract Type** Full Time* **Closing Date** 22 February, 2026* **Job Category** Management Roles* **Business Unit** Warehouse* **Location** 23 South Gyle Cresent Edinburgh, United Kingdom (Incl. Northern Ireland)* **Posted on** 23 January, 2026