Educator

N Family Club; Poole; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading bicycle retailer in the UK is seeking a Service Lead to oversee the service experience at their shop in Poole. The candidate will need to integrate sales and service, manage workflow, and motivate a team of mechanics. This position requires excellent communication and leadership skills, along with at least three years of experience in a bicycle service centre. The role offers competitive benefits including 25 days of annual leave, employee discounts, and an assistance program.

Benefits

25 days annual leave

Discounted employee purchases

24/7 employee assistance program

Gym membership discounts

Annual paid time off for charity work

Death in service benefit

Qualifications

• 3+ years of bicycle service centre experience.
• Ability to manage workflow and motivate a team.
• Strong verbal communication skills.

Responsibilities

• Lead the service experience in the shop.
• Manage service costs and organization.
• Develop employees and anticipate shop needs.

Skills

Excellent communicator

Leadership skills

Planning and workflow management

Adaptability

Job description

Join to apply for the Service Lead role at Trek Bicycle.

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

Position

Service Lead

Location

Poole

Job Type

Full Time

What You’ll Do

As Service Lead, you’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. You’ll need to be a great communicator and leader, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.

You’ll be the operations lead for your store’s Service Centre—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

• An excellent communicator with a commitment to delivering the best possible experience for every customer.
• Great leadership skills and the ability to motivate a team and drive performance and efficiency.
• An ability to plan effectively, manage workflow and stay ahead of your shop’s needs. You will also need to be adaptable, with the ability to pivot task and focus if problems arise.
• 3+ years of bicycle service centre experience.

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!