Retail Security Officer

OCS Group; Kingsbridge; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading facilities management company in Kingsbridge is seeking a Retail Security Officer. The role focuses on protecting customers and staff while providing excellent service in a secure shopping environment. Candidates must have a valid SIA license and strong observational skills. Responsibilities include patrolling the store, monitoring CCTV, and assisting customers. The position requires flexibility for varied shifts, including evenings and weekends. Competitive opportunities for career development are offered.

Qualifications

• Valid SIA License required for this role.
• Strong observational skills to identify suspicious behavior.
• Excellent at ensuring safety and security in a retail environment.

Responsibilities

• Act as a visible security presence in the store.
• Conduct regular patrols to maintain safety.
• Monitor CCTV and respond to suspicious activities.
• Assist customers and address their queries.

Skills

Strong observational skills

Verbal and written communication

Calmly handling difficult situations

Education

Valid SIA License – Door Supervisor (DS) or Security Guarding

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About The Role

Retail Security Officer – Protecting customers, staff and stock in a safe and secure shopping environment. Visible deterrent to criminal activity, excellent customer service and effective incident response.

Schedule: Friday, Saturday, Sunday – Friday & Saturday 12:00 pm – 10:00 pm, Sunday 10:00 am – 4:00 pm. Flexibility to work varied shifts, including weekends and evenings.

Key Responsibilities

• Act as a visible security presence in the store, deterring theft and anti‑social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Provide a professional and welcoming approach to customers, staff and visitors.
• Assist customers with directions or queries where needed.
• De‑escalate confrontational situations calmly and professionally.
• Ensure compliance with all site‑specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Essential Requirements

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

Equal Opportunities

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.