Energy Complaints & Compliance Specialist

The Green Energy Advice Bureau Limited; Sunderland; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading renewable energy consultancy is seeking a Complaints and Compliance Coordinator to manage complex customer issues and ensure compliance with internal and industry standards. The role demands excellent communication skills and a good understanding of the energy industry. Key responsibilities include resolving issues, maintaining accurate records, and supporting continuous improvement. The position offers an industry-competitive salary, generous holiday allowance, and opportunities for professional development. The role is office-based in Sunderland, Monday to Friday.

Benefits

Free on-site parking

Generous holiday allowance

Professional and Personal Development Fund

Qualifications

• Good understanding of the energy industry is essential.
• Previous experience in complaints handling or customer-facing roles is desirable.
• Ability to manage challenging customer conversations.

Responsibilities

• Act as the first point of contact for complex customer issues.
• Manage cases in line with internal service level agreements.
• Liaise with customers, suppliers, and internal stakeholders.
• Investigate Change of Tenancy (COT) cases for accuracy and compliance.
• Identify trends and root causes to support continuous improvement.
• Maintain accurate records in line with compliance requirements.

Skills

Strong problem-solving ability

Excellent communication skills

Attention to detail

Resilience

Job description

A leading renewable energy consultancy is seeking a Complaints and Compliance Coordinator to manage complex customer issues and ensure compliance with internal and industry standards. The role demands excellent communication skills and a good understanding of the energy industry. Key responsibilities include resolving issues, maintaining accurate records, and supporting continuous improvement. The position offers an industry-competitive salary, generous holiday allowance, and opportunities for professional development. The role is office-based in Sunderland, Monday to Friday.