Junior UX Designer

The Design Project; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job description

Job Title: Junior UX DesignerCompany: TrainlineLocation: London, England, United KingdomJob Type: FULL_TIMECategory: User Experience (UX) Design / Product DesignDate Posted: January 27, 2026Experience Level: Junior (0-2 years)Remote Status: Hybrid

• This role focuses on enhancing customer experiences across Trainline's digital products, particularly within the travel and sustainability sectors, by leveraging UX and UI design principles.
• The Junior UX Designer will be instrumental in creating thoughtful, tech-enabled solutions that improve the traveler journey, directly impacting commercial goals such as conversion, engagement, and retention.
• A key aspect of the role involves integrating emerging technologies like AI, machine learning, and large language models into design solutions to create more intuitive and personalized traveler experiences.
• The position requires a strong collaboration with Product, Research, Data, and Engineering teams, contributing to the full end-to-end design process from initial discovery to final pixel-perfect feature delivery, with a strong emphasis on data-informed decision-making.

📝 Enhancement Note: While the input specifies "Junior UX Designer," the detailed description highlights significant responsibilities typically associated with a mid-level role, including influencing business metrics, leveraging advanced technologies, and operating independently. The role also emphasizes a deep integration with data and experimentation, aligning closely with a data-driven Revenue Operations or GTM function's focus on measurable outcomes. The emphasis on sustainability and green travel aligns with growing GTM strategies focused on ESG (Environmental, Social, and Governance) initiatives.

📈 Primary Responsibilities

• Design and iterate on user interfaces and user experiences for Trainline's web and mobile platforms, ensuring a seamless and intuitive traveler journey.
• Collaborate with Product Managers, Researchers, Data Analysts, and Engineers to translate user needs and business objectives into compelling design solutions.
• Utilize user research, data analysis, and A/B testing insights to validate design hypotheses and optimize user flows for key performance indicators like conversion, engagement, and customer satisfaction.
• Contribute to the development and implementation of AI, machine learning, and large language model-powered features that personalize traveler experiences and provide proactive support.
• Develop wireframes, prototypes, user flows, and high-fidelity mockups, effectively communicating design concepts and solutions to cross-functional teams and stakeholders.
• Champion user-centric design principles throughout the product development lifecycle, ensuring that customer needs are at the forefront of all design decisions.
• Maintain and evolve Trainline's design system to ensure consistency and scalability across all product touchpoints.
• Actively participate in design critiques and provide constructive feedback to peers, fostering a culture of continuous improvement within the design team.
• Contribute to the strategic vision of Trainline's product offerings by identifying opportunities for innovation and design-led growth.

📝 Enhancement Note: The responsibilities indicate a strong focus on data-informed design and its impact on business metrics, which is a core tenet of Revenue Operations and Sales Operations roles that aim to optimize the customer journey for revenue growth. The integration of AI/ML in user experience design also points towards a forward-thinking GTM strategy that leverages technology for competitive advantage.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience.

Experience:

• 0-2 years of professional experience in UX/UI design, product design, or a related role, preferably within a fast-paced consumer-focused tech or travel business.
• Demonstrated experience in applying design thinking and a user-centered approach to solve complex product challenges.

Required Skills:

• Communication and Storytelling: Articulate design decisions clearly, translating user needs and potential impacts on product or business goals into compelling narratives.
• UX Thinking & UI Visuals: Proficient in both conceptualizing user experiences and creating aesthetically pleasing, functional user interfaces for web and mobile applications.
• Data-Driven Design: Understand how to leverage quantitative data and customer insights to validate design ideas and drive positive customer behavior.
• Experimentation Awareness: Familiarity with data-informed experimentation principles such as A/B testing and multivariate testing, with an eagerness to learn how these connect design decisions to measurable outcomes.
• Creative Problem Solving: A hands-on, action-oriented approach to tackling creative challenges and inspiring design excellence.
• Collaboration Skills: Ability to work effectively with Engineers, Product Managers, researchers, and broader business teams in a self-starter capacity.
• Figma Proficiency: Daily hands-on experience with Figma for design work, prototyping, and collaboration.

Preferred Skills:

• Previous experience with using AI, machine learning, and large language models within design solutions.
• Experience working within the travel industry or a related consumer-facing digital product environment.
• Familiarity with design systems and their implementation.
• Understanding of accessibility standards and best practices in design.

📝 Enhancement Note: The emphasis on data insights, A/B testing, and correlating design decisions with measurable business outcomes (conversion, engagement, retention) strongly aligns with the analytical and results-oriented nature of operations roles, particularly in revenue and sales operations where driving measurable business impact is paramount.

• Case Studies: Showcase 2-3 detailed case studies demonstrating your end-to-end design process for web and/or mobile applications. Each case study should highlight a specific user problem, your design approach, the solutions you developed, and the measurable impact or learning outcomes.
• Problem-Solving Focus: Clearly articulate the user needs and business objectives addressed in each project, demonstrating your ability to translate abstract problems into concrete design solutions.
• Process Documentation: Illustrate your design process, including user research, ideation, wireframing, prototyping, user testing, and iteration. Visual representations of user flows and information architecture are highly encouraged.
• Metrics & Impact: Where possible, include quantitative data or insights that demonstrate the impact of your design decisions, such as improvements in conversion rates, task completion times, user satisfaction scores, or engagement metrics.

Process Documentation:

• Workflow Design: Demonstrate an understanding of how to map out and optimize user workflows to ensure efficiency and a positive user experience.
• System Implementation: Showcase experience in designing for various platforms (web, mobile) and understanding how design integrates with underlying technologies and systems.
• Measurement and Analysis: Explain how you use data and research to inform design choices, test hypotheses, and measure the success of implemented features.

📝 Enhancement Note: The requirement for a portfolio that demonstrates a clear design process, problem-solving approach, and measurable impact is directly analogous to the need for operations professionals to showcase process optimization strategies, efficiency improvements, and ROI through case studies and documented workflows. The focus on data and metrics is a critical overlap.

Salary Range:

• Private Healthcare: Comprehensive private medical insurance.
• Generous Work From Abroad Policy: Flexibility to work remotely from approved international locations.
• 2-for-1 Share Purchase Plans: Employee stock purchase program with company contribution.
• EV Scheme: Electric Vehicle salary sacrifice scheme to promote sustainable transportation.
• Extra Festive Time Off: Additional paid leave during the holiday season.
• Family-Friendly Benefits: Support for employees with family responsibilities.
• Clear Career Paths: Defined progression routes within the design team and wider organization.
• Transparent Pay Bands: Open communication regarding salary structures and levels.
• Personal Learning Budgets: Financial support for professional development, courses, and certifications.
• Regular Learning Days: Dedicated time allocated for skill development and knowledge sharing.

Working Hours:

• Standard full-time hours (approximately 40 hours per week), with flexibility expected. The company operates a hybrid model, requiring a minimum of 60% of time in the office over a 12-week period.

📝 Enhancement Note: The salary range provided is for a Junior UX Designer role in London. For operations roles at a similar experience level, the range might be comparable or slightly higher depending on the specific function (e.g., Sales Ops, Rev Ops) and the complexity of the systems managed. The benefits, particularly the emphasis on learning budgets and career progression, are highly attractive for operations professionals seeking continuous skill development.

Industry: Technology, Travel, Sustainability. Trainline operates at the intersection of these growing sectors, aiming to make rail travel more accessible and environmentally friendly. This focus means design decisions often need to balance user convenience with the company's overarching sustainability mission.Company Size: Over 1,000 employees. This indicates a large, established organization with structured departments and processes, offering opportunities for specialization and cross-functional collaboration.Founded: Trainline was founded in 1997. With over two decades of operation, it possesses a mature business model and a strong market presence, while still fostering an innovative, tech-forward culture.

Team Structure:

• Product Design Team: Led by a Design Director with experience from prominent design organizations (IDEO, Samsung), this team is central to Trainline's product strategy. It comprises UX designers, UI designers, and potentially researchers.
• Reporting Structure: Junior UX Designers will likely report to a Senior UX Designer or a Design Lead, with overall direction from the Design Director.
• Cross-functional Collaboration: The role emphasizes close collaboration with Product Management, Research, Data Science, and Engineering teams, forming agile squads or project teams to deliver features.

Methodology:

• Data-Driven Insights: A strong reliance on quantitative data and customer insights to inform design decisions and measure impact.
• Agile & Iterative Development: A 'build/test/learn' mentality is employed, with rapid product development cycles and continuous iteration based on experimentation.
• Customer-Centricity: A core principle is to empower users and enhance their travel experience, aligning design with customer needs and Trainline's sustainability goals.

📝 Enhancement Note: The company culture emphasizes innovation, sustainability, and a data-driven approach, which are highly relevant to operations professionals focused on GTM efficiency and revenue growth. The structured yet agile environment suggests opportunities for both process refinement and impactful execution.

Operations Career Level: While this role is explicitly "Junior UX Designer," the described responsibilities (influencing business metrics, leveraging advanced tech, operating independently) suggest a strong potential for rapid advancement. For operations, this translates to a foundational role with significant exposure to core business drivers and technology.Reporting Structure: Reporting to a Senior UX Designer or Design Lead within a larger product design team. This provides mentorship and guidance while allowing for independent contribution on specific projects.Operations Impact: The role directly impacts key business metrics such as conversion, engagement, and retention, which are critical for revenue growth. By improving the customer booking experience and leveraging technology for personalization, the designer contributes significantly to Trainline's commercial success and its mission of promoting sustainable travel.

• Skill Specialization: Opportunity to deepen expertise in UX/UI design, user research, data-informed design, and potentially AI/ML applications in design.
• Career Progression: Clear career paths are advertised, with potential to move into Senior UX Designer, Product Designer, or specialized roles within the design team.
• Cross-Functional Exposure: Gaining experience working closely with Product, Data, and Engineering teams can provide a holistic understanding of product development and business operations.
• Leadership Potential: The emphasis on self-starters and taking ownership can foster leadership qualities, paving the way for future team lead or management opportunities within design or related operations functions.
• Learning & Development: Access to personal learning budgets and regular learning days supports continuous professional growth, crucial for staying current in fast-evolving fields like UX and operations technology.

📝 Enhancement Note: The emphasis on data, measurable outcomes, and cross-functional collaboration aligns perfectly with the growth trajectory of operations professionals. The structured career paths and learning resources are key attractors for individuals looking to build a long-term career in operations or related strategic functions.

Office Type: Hybrid work model. Trainliners are expected to work from the office a minimum of 60% of their time over a 12-week period. This model aims to balance the benefits of in-person collaboration and team cohesion with the flexibility of remote work.Office Location(s): The primary office for this role is in London, United Kingdom. Trainline also has offices in Paris, Barcelona, Milan, Edinburgh, and Madrid, contributing to a global, diverse workforce.

Workspace Context:

• Collaborative Environment: The hybrid model encourages face-to-face interaction for brainstorming, design critiques, and team building, fostering a strong sense of community and shared purpose.
• Tools and Technology: Access to industry-standard design tools like Figma, and potentially other collaboration and project management software critical for design and product development workflows.
• Team Interaction: Opportunities for regular interaction with designers, product managers, engineers, and data scientists, facilitating knowledge sharing and continuous learning.

Work Schedule:

• Full-time position, likely adhering to standard business hours with flexibility. The hybrid model requires employees to be present in the London office for a significant portion of their working week, facilitating in-person collaboration and team synergy.

📝 Enhancement Note: The hybrid model and focus on in-office collaboration are common in many operations roles, particularly those requiring close teamwork and strategic alignment. This environment supports the need for efficient communication and process alignment, essential for operations functions.

Interview Process:

• Initial Screening: A review of your CV and portfolio by the recruitment team to assess alignment with the role requirements.
• Hiring Manager Interview: An initial conversation with the Hiring Manager (Design Director) to discuss your background, motivations, and initial fit for the role and team.
• Portfolio Presentation & Design Challenge: You will likely be asked to present a selection of your work from your portfolio, discussing your process, decisions, and outcomes. A practical design challenge, either take-home or live, may be part of this stage to assess your problem-solving skills and design approach.
• Cross-functional Interviews: Interviews with members of the Product, Engineering, or Data teams to evaluate your collaboration skills and ability to work effectively within cross-functional squads.
• Final Interview: Potentially a final discussion with senior leadership or HR to confirm cultural fit and discuss overall expectations.
• Curate Selectively: Choose 2-3 of your strongest projects that best showcase your UX and UI skills, problem-solving abilities, and impact.
• Tell a Story: For each project, clearly outline the problem, your role, your process, the solutions you designed, and the results or learnings. Focus on the why behind your decisions.
• Highlight Data & Metrics: Emphasize how you used data (user research, analytics, A/B tests) to inform your design decisions and measure success. Quantify impact whenever possible.
• Showcase Your Process: Detail your UX methodology, from research and ideation through to prototyping and iteration. Visuals like user flows, wireframes, and prototypes are crucial.
• Tailor to Trainline: Briefly explain why you are interested in Trainline and how your skills and passion for sustainability and travel align with their mission.
• Understand the Context: If given a take-home challenge, thoroughly research Trainline's products, target audience, and competitive landscape.
• Focus on Process: Demonstrate your design thinking process, not just the final UI. Explain your assumptions, research methods, and decision-making rationale.
• Be Realistic: For live challenges, manage your time effectively. Focus on solving the core problem, and be prepared to articulate your approach clearly and concisely.
• Consider Business Impact: Think about how your design solutions could impact key business metrics like conversion, engagement, or customer satisfaction.

📝 Enhancement Note: The detailed interview process and portfolio review tips are highly relevant for operations candidates as well. Operations roles often require presenting case studies of process improvements, demonstrating analytical skills with data, and articulating strategic thinking. The emphasis on problem-solving and impact is a direct parallel.

Primary Tools:

• Figma: The core tool for day-to-day design work, including wireframing, prototyping, and creating high-fidelity UI designs. Proficiency is essential.
• Prototyping Tools: Beyond Figma's built-in capabilities, familiarity with other prototyping tools may be beneficial for more complex interactions.

Analytics & Reporting:

• Data Analysis Tools: While not directly a design tool, an understanding of how to interpret data from tools like Google Analytics, Amplitude, Mixpanel, or similar platforms is crucial for making data-informed design decisions.
• A/B Testing Platforms: Familiarity with platforms like Optimizely, VWO, or internal experimentation tools used to test design variations and measure their impact.

CRM & Automation:

• While not directly used by UX designers, understanding how user data is managed in CRM systems (like Salesforce) and how marketing automation tools are used can provide context for user journeys and segmentation.

📝 Enhancement Note: The emphasis on Figma, analytics tools, and A/B testing is highly relevant to operations roles. Operations professionals frequently use CRM systems, analytics platforms (e.g., Tableau, Power BI), and automation tools (e.g., Salesforce Marketing Cloud, HubSpot) to drive efficiency and measure impact. The ability to interpret data from these systems is a key requirement in operations.

Operations Values:

• Think Big: Encourages ambitious goals and innovative solutions, aligning with operations' need to drive significant business improvements and strategic initiatives.
• Own It: Fosters accountability and a focus on customer and partner success, mirroring the ownership required in operations to manage processes and drive results.
• Travel Together: Emphasizes teamwork and collaboration, reflecting the cross-functional nature of operations roles that require close coordination with various departments.
• Do Good: Highlights a commitment to making a positive impact, which resonates with operations roles that often contribute to efficiency, sustainability, and ethical business practices.
• Cross-functional Integration: Design teams work closely with Product, Engineering, and Data, fostering a collaborative environment where diverse perspectives contribute to product development.
• Feedback Culture: An open culture for design critiques and feedback exchange is implied, promoting continuous improvement and learning.
• Agile & Iterative: The 'build/test/learn' mentality suggests a flexible and adaptive collaboration style, focused on rapid iteration and continuous improvement.

📝 Enhancement Note: Trainline's values—Think Big, Own It, Travel Together, Do Good—are highly transferable to operations roles. These values promote strategic thinking, accountability, teamwork, and a focus on positive impact, all of which are cornerstones of effective revenue, sales, and GTM operations. The collaborative style is also essential for operations professionals who bridge gaps between departments.

• Balancing User Needs with Business Goals: Effectively designing solutions that satisfy both user desires and Trainline's commercial objectives (conversion, retention) requires strategic thinking and compromise.
• Integrating Emerging Technologies: Incorporating AI, ML, and LLMs into user experiences while ensuring they are intuitive, ethical, and add genuine value presents a complex but rewarding challenge.
• Rapid Product Development Cycles: Thriving in a fast-paced environment with frequent releases requires adaptability, efficient workflows, and the ability to iterate quickly based on feedback and data.
• Cross-Market Consistency: Designing for diverse user needs across multiple markets while maintaining a cohesive brand experience.
• Operations Skill Advancement: The role provides exposure to data analysis, A/B testing, and cross-functional collaboration, foundational skills for operations.
• Industry Exposure: Working in the travel tech sector offers insights into consumer behavior, market dynamics, and the application of technology in a high-volume, competitive industry.
• Mentorship: Opportunities to learn from senior designers and product leaders, gaining insights into best practices and career development strategies.
• Leadership Development: The emphasis on ownership and independent work can foster leadership qualities, preparing individuals for future management roles within design or operations.

📝 Enhancement Note: The challenges and growth opportunities described are highly applicable to operations roles. Operations professionals constantly face the challenge of balancing efficiency with effectiveness, integrating new technologies, and navigating fast-paced business environments. The growth opportunities for skill development and leadership are also central to career progression in operations.

Strategy Questions:

• Design Process: "Walk me through a project from your portfolio where you had to balance competing user needs with business objectives. How did you approach it, and what was the outcome?" (Prepare to detail your UX process, decision-making, and impact measurement.)
• Data & Metrics: "How have you used quantitative data or A/B testing results to influence your design decisions? Can you provide an example?" (Focus on your understanding of data-informed design and experimental outcomes.)
• Collaboration: "Describe a time you had to collaborate with engineers or product managers who had different priorities. How did you align on a solution?" (Highlight your communication, negotiation, and teamwork skills.)

Company & Culture Questions:

• Motivation: "Why are you interested in Trainline, and specifically this Junior UX Designer role? How does it align with your career goals and passion for sustainability?" (Research Trainline's mission, values, and recent achievements.)
• Values Alignment: "How do you embody our values of 'Think Big,' 'Own It,' 'Travel Together,' and 'Do Good' in your work?" (Prepare specific examples from your experience.)
• Design Thinking: "How do you approach ambiguous problems or new product areas where user needs aren't clearly defined?" (Showcase your ability to start from scratch and define problems using research and ideation.)
• Structure Your Narrative: For each project, clearly state: Problem, Your Role, Process, Solution, and Outcome/Impact.
• Highlight Key Decisions: Explain why you made certain design choices, referencing user research, data, or business requirements.
• Showcase Iteration: Demonstrate how you iterated on designs based on feedback or testing.
• Quantify Impact: Use numbers, metrics, or clear user benefits to demonstrate the success of your work.
• Be Concise and Engaging: Practice your presentation to ensure it fits within the allotted time and keeps the audience engaged.

📝 Enhancement Note: These interview preparation strategies are highly relevant for operations candidates. Operations interviews often involve case studies, discussions on data analysis, collaboration scenarios, and alignment with company values. Preparing to articulate your process, demonstrate impact with data, and showcase problem-solving skills are critical for success in both UX and operations roles.

To apply for this Junior UX Designer position:

• Submit your application through the provided link on the Trainline careers portal.
• Portfolio Preparation: Curate 2-3 of your strongest UX/UI design projects for your portfolio. Focus on projects that demonstrate your end-to-end process, problem-solving skills, and impact, ideally with data to support your outcomes. Ensure your portfolio is easily accessible (e.g., via a link on your CV or application).
• Resume Optimization: Tailor your resume to highlight relevant UX/UI skills, software proficiency (especially Figma), experience with data-informed design, collaboration, and any experience in consumer tech or travel. Use keywords from the job description.
• Company Research: Thoroughly research Trainline's mission, values, products, and recent news. Understand their focus on sustainability and how the UX team contributes to these goals.
• Practice Your Narrative: Prepare to articulate your design process and project outcomes clearly and concisely. Practice presenting your portfolio projects, focusing on the "why" behind your decisions and the impact you achieved.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. While tailored for a Junior UX Designer role, the emphasis on data, process, and impact holds significant relevance for candidates pursuing operations roles. All details should be verified directly with Trainline before making application decisions.

Application Requirements

Candidates should possess strong communication skills and a solid understanding of UX and UI design principles. Familiarity with data-driven design and a hands-on approach to problem-solving are also important.

Private Healthcare, Dental Insurance, Work From Abroad Policy, Share Purchase Plans, EV Scheme, Extra Festive Time Off, Family-Friendly Benefits