Dynamics 365 Developer (Customer Service, Sales & Marketing)

N Consulting Limited; Metropolitan Borough of Solihull; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading consulting firm in the United Kingdom is looking for an experienced Dynamics 365 Developer to design, build, and support solutions with a focus on Customer Service and Omnichannel. Key responsibilities include developing with Power Platform, integrating with Azure services, and maintaining CI/CD processes. Candidates should possess over 5 years of experience in Dynamics 365 CE and be familiar with related technical skills. This role offers a hybrid working model based in Solihull.

Qualifications

• Must have 5+ years of experience in Dynamics 365 CE and Power Platform development.
• Strong experience in Customer Service, Omnichannel, and Copilot Studio.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Design and develop Dynamics 365 solutions aligned to business needs.
• Configure and optimise Customer Service Omnichannel.
• Integrate Dynamics 365 with Azure services.

Skills

Dynamics 365 CE & Power Platform development

Customer Service, Omnichannel & Copilot Studio (IVR)

C#

.NET

JavaScript

HTML

SQL

Dataverse architecture

Azure integrations

CI/CD best practices

Stakeholder engagement

Tools

Power Apps

Power Automate

Power BI

Azure DevOps

XRM Toolbox

Job description

LocationSolihull , United Kingdom# Dynamics 365 Developer (Customer Service, Sales & Marketing) at N Consulting LtdLocationSolihull , United KingdomSalary£300 - £350 /dayJob TypeContractDate PostedJanuary 12th, 2026Apply Now### What you’ll be doing:Designing and developing Dynamics 365 & Power Platform solutions aligned to business needsConfiguring and optimising **Customer Service Omnichannel** (chat, voice, digital messaging)Building solutions with **Power Apps, Power Automate, Power Pages, Power BI & Copilot Studio**Integrating Dynamics 365 with Azure services (Logic Apps, Functions, Service Bus, Key Vault)Supporting CI/CD and ALM using **Azure DevOps**Providing technical leadership and supporting junior developersWorking closely with Product Owners, DevOps, and business stakeholdersParticipating fully in agile ceremonies (sprint planning, stand-ups, retros, backlog grooming)### Key skills & experience:**5+ years** Dynamics 365 CE & Power Platform developmentStrong experience with **Customer Service, Omnichannel & Copilot Studio (IVR)**C#, .NET, JavaScript, HTML, SQLDataverse architecture, security, and performance tuningAzure integrations and automationALM, solution layering, and CI/CD best practicesXRM Toolbox experienceExcellent communication and stakeholder engagement skills### Desirable:Microsoft Field Service & IoTLarge-scale data migrations into Dataverse### Clearance:Must hold or be eligible for **Security Check (SC) clearance****Dynamics 365 Developer (Customer Service, Sales & Marketing)** **Solihull, UK** | Hybrid (2–3 days onsite) **SC Clearance (or eligible)**We’re looking for an experienced **Dynamics 365 Developer** to join a product-based, agile delivery team working on **Complex Case Management** solutions. You’ll design, build, and support Dynamics 365 CE and Power Platform solutions with a strong focus on **Customer Service, Omnichannel, and Copilot Studio**.