Dynamic 2nd‑Line IT Support Engineer

tewise IT Ltd; Carlisle; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT support company in the United Kingdom offers a position for IT support specialists in Carlisle. This role requires providing IT support and services for small and medium-sized businesses both remotely and on-site. Candidates should have a minimum of 2 years' experience in a 2nd-line IT support role, excellent troubleshooting skills, and proficiency in Microsoft Operating Systems. Strong communication skills are essential for interacting with clients.

Qualifications

• Minimum of 2 years experience in a 2nd-line IT support role or similar.
• Proficient in Microsoft Operating System installation and support.
• Good understanding of network infrastructure management.

Responsibilities

• Provide IT support and associated services to small and medium-sized businesses.
• Troubleshoot and resolve a wide range of IT related issues.
• Work both remotely and onsite.

Skills

Windows 10+ support

Troubleshooting

Active Directory

Microsoft 365 administration

Network management

Tools

Hyper‑V

Microsoft Operating Systems

Job description

A leading IT support company in the United Kingdom offers a position for IT support specialists in Carlisle. This role requires providing IT support and services for small and medium-sized businesses both remotely and on-site. Candidates should have a minimum of 2 years' experience in a 2nd-line IT support role, excellent troubleshooting skills, and proficiency in Microsoft Operating Systems. Strong communication skills are essential for interacting with clients.