Duty Officer — Lead Pool Operations & Team

Freedom Leisure Limited; United Kingdom; On-site; GBP 23,000 - 29,000; Full time

Job summary

A leading charitable leisure trust in the United Kingdom is seeking a Duty Officer responsible for the operational management of the leisure pool facility. You will supervise staff, ensure health and safety compliance, and manage customer service amidst a dynamic environment. Ideal candidates will have excellent communication skills, experience in management, and a passion for the leisure industry. The position offers development opportunities and a supportive workplace culture.

Benefits

Staff benefit scheme

Discounted staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Various insurance and saving schemes

Cycle-to-work scheme

Fully funded training opportunities

Qualifications

• Experience in a leisure environment is preferred.
• Ability to manage and motivate a team.
• Experience working in a Duty Management or similar role.

Responsibilities

• Manage day-to-day operations of the leisure centre.
• Supervise lifeguards and ensure health & safety compliance.
• Handle customer service and operational tasks effectively.

Skills

Excellent communication skills

Problem solving

Customer service

Team management

Education

RLSS National Pool Lifeguard Qualification (desirable)

Job description

A leading charitable leisure trust in the United Kingdom is seeking a Duty Officer responsible for the operational management of the leisure pool facility. You will supervise staff, ensure health and safety compliance, and manage customer service amidst a dynamic environment. Ideal candidates will have excellent communication skills, experience in management, and a passion for the leisure industry. The position offers development opportunities and a supportive workplace culture.