Duty Manager - South Kensington, SW7

Encoreestates; Greater London; On-site; GBP 37,000; Full time

Job summary

A leading residential management company in Greater London is seeking an experienced Duty Manager to oversee the front-of-house team at a prestigious development. The ideal candidate will have strong leadership and communication skills, experience in a high-end setting, and a passion for service excellence. Responsibilities include maintaining standards, resident support, and health & safety oversight. This role offers competitive benefits, including annual leave and healthcare support.

Benefits

24 days annual leave

Cycle to Work Scheme

MediCash & SmartHealth

Eye Care Vouchers

Perkbox rewards & discount

Company social events

Pension plan

Qualifications

• Experience in managing a concierge or front-of-house team in a high-end setting.
• Strong leadership skills to motivate and support team members.
• Excellent communication and interpersonal skills.
• Sound understanding of Health & Safety practices (IOSH or NEBOSH desirable).
• Proficient with Microsoft Office and computer systems.
• Proactive, organized, and solution-focused approach.
• Passion for creating a welcoming environment.

Responsibilities

• Support and oversee the front-of-house team for excellent service.
• Conduct daily inspections to maintain high standards.
• Act as the first point of contact for residents.
• Manage parcel deliveries and access permissions.
• Oversee contractors and maintenance to ensure safety.
• Take responsibility for site safety and compliance.
• Mentor and support concierge, cleaning, and maintenance teams.
• Handle day-to-day operations in the absence of the Front Desk Manager.

Skills

Leadership skills

Communication skills

Problem solving

Health & Safety practices

Proficiency with Microsoft Office

Organizational skills

Service excellence

Job description

Join Our Team as a Duty Manager in Kensington!

Are you passionate about delivering exceptional service and ensuring everything runs smoothly behind the scenes? We’re looking for an experienced Duty Manager to join our team at a prestigious residential development in London (SW7).

If you take pride in high standards, thrive on responsibility, and enjoy supporting a team to deliver excellence, this could be the perfect next step for you.

Location:South Kensington, SW7
Salary:£36, 971
Hours:4 on 4 off, 7am-7pm

What You’ll Be Doing:

• Lead by Example: Support and oversee the front-of-house team, ensuring a warm, professional, and efficient service for all residents and visitors.

• Maintain Standards: Conduct daily inspections of internal and external communal areas to ensure the development remains spotless, safe, and well-maintained.

• Resident Support: Act as the first point of contact for residents’ enquiries, maintenance issues, or complaints — handling each with professionalism and care.

• Operational Oversight: Manage parcel deliveries, access permissions, and parking, ensuring all systems and procedures run smoothly.

• Contractor Management: Oversee contractors and maintenance staff, ensuring all works are completed safely and to a high standard.

• Health & Safety: Take overall responsibility for site safety — from fire alarm testing to reporting hazards and ensuring compliance.

• Team Leadership: Mentor and support the concierge, cleaning, and maintenance teams, maintaining morale and ensuring consistent performance across shifts.

• Problem Solving: When the Front Desk Manager is away, take full ownership of day-to-day operations — managing move-ins/outs, investigating complaints, and providing a detailed handover on their return.

What You’ll Bring:

• Experience in managing a concierge or front-of-house team within a high-end residential or hospitality setting.

• Strong leadership skills — able to motivate, coach, and support others.

• Excellent communication and interpersonal skills.

• Sound understanding of Health & Safety practices (IOSH or NEBOSH qualification desirable).

• Proficiency with Microsoft Office and general computer systems.

• A proactive, organised, and solution-focused approach.

• A genuine passion for service excellence and creating a welcoming environment.

Perks of Joining Us:

• 24 days annual leave (inclusive of bank holidays)

• Cycle to Work Scheme

• MediCash & SmartHealth – digital healthcare support for you and your family

• Eye Care Vouchers

• Perkbox rewards & discount

• Company social events

• Pension plan