Duty Manager

Better; Greater London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading leisure organization is seeking a Duty Manager for Morden Leisure Centre. This role involves overseeing daily operations, managing staff, and ensuring customer satisfaction. Candidates should possess strong customer service and team management skills, and be flexible to work shifts, including early mornings and weekends. The position offers competitive pay and opportunities for professional development. Join a values-driven company that is dedicated to community impact and employee growth.

Benefits

Learning & development opportunities

Good pension schemes

Discounted gym membership

Health assurance

Exclusive discounts on products

Qualifications

• Ability to maintain a welcoming and professional service.
• Experience in supervising teams and managing customer queries.
• Flexibility to work shifts, including early mornings and weekends.

Responsibilities

• Oversee the daily operations of the leisure centre.
• Manage and supervise staff on shift.
• Ensure safety procedures for the pool are followed.
• Assist customers and promote facility usage.

Skills

Customer service skills

Team management

Problem-solving

Communication

Job description

GLL is currently recruiting a Duty Manager to join Morden Leisure Centre in Merton. As a Duty Manager you will be passionate about the leisure industry. A Duty Manager’s role is highly varied, you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Once the day is in full swing, duty managers ensure it’s all running as it should be – handling customer queries, managing your team and ensuring the successful operation of the gym, pool and other facilities. Your own development is just as important, as we’ll train you to sharpen your skills in this diverse duty manager role.

Duty managers are fast-thinkers, calm under pressure, responsible and a natural with people from all walks of life; this is your chance to progress as a Duty Manager.

Salary – Up to £34,685.52 pro rata per annum

Annual leave – 248 hours pro rata per annum

Contracted/Permanent position – 40 hours per week

Please note that this is a position that requires shift work, early mornings, evenings and weekends required. This is on a shift rota pattern.

What you’ll do

• A can-do attitude.
• Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional pools and operational service.
• Assist customers with use of the facilities and activities and to encourage maximum use of the Centre.
• Prepare areas and equipment for sessions as appropriate.
• Responsible for the efficient and effective control of the day to day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
• Ensure all pool safety / operating procedures are in place.
• To maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation.
• Supervision of all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with posts level of responsibility.
• Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g recruitment, absence reporting, qualification maintenance, appraisals, discipline etc).

Benefits

• A Values driven organisation
• Learning & development to support career development
• Good Pension schemes
• Discounted gym membership for you and your partner.
• A full time permanent position
• Industry leading rates of pay
• Opportunity to join the GLL Society and have a say in how we are run plus associated social events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our Ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme
• Free eye tests and discounted glasses

About GLL

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

• A permanent employment contract – part time and full time
• A flexible worker engagement by joining our flexible worker pool (PLEASE NOTE THAT THIS POSITION IS A PERMANENT POSITION ON 40 HOURS PRO RATA PER WEEK)

If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.